Hey!
I'm not too sure what to do so any advice would be grateful.
I have a client who has been living abroad for a while and has gel overlays on her nails. She asked me to infill them and as I do with any new client I explained I don't like to fill in other techs work as I'm not too sure of the product/system that has been used but if she was happy for me to then I would.
She has the (what I call) original gel, not the soak off gel. So I filled them in with the gel I have and she was very pleased and left. Then she returned after two weeks and said that she didn't like the gel as it wasn't the same as what she was used to as hers normally last up to 5 weeks. Also she said that it wasn't my work at all as she could see that I was good and that she would ring her former tech and find out what she used as I asked her if she knew.
She then came back a few days later and said she was upset with her nails but again she wasn't blaming me she was blaming the gel. She also said her former tech was using OPI.
So, me being me, called OPI earlier to see if I could purchase the gel. I was told that for me to be able to get it I'd need to do their workshop day which I was fine about as if I use a new product I like to know that I'm using everything the way it should be used! I then asked how much. Its £50 + vat for their workshop day but I have to purchase a kit which is £250 + vat. So it will set me back around £360 i think.
I would normally go for this but I hardly have any 'original' buff off gel clients, actually just her at the mo and I don't know if its worth it. I've been in the industry a while now and I have 4 different UV lamps so really don't want to have to buy another one just for her. Although I know she will be a loyal client and come in every few weeks. My friend sugested looking on auction sites but I don't trust that they are genuine.
What do you think I should do? :sad:
I'm not too sure what to do so any advice would be grateful.
I have a client who has been living abroad for a while and has gel overlays on her nails. She asked me to infill them and as I do with any new client I explained I don't like to fill in other techs work as I'm not too sure of the product/system that has been used but if she was happy for me to then I would.
She has the (what I call) original gel, not the soak off gel. So I filled them in with the gel I have and she was very pleased and left. Then she returned after two weeks and said that she didn't like the gel as it wasn't the same as what she was used to as hers normally last up to 5 weeks. Also she said that it wasn't my work at all as she could see that I was good and that she would ring her former tech and find out what she used as I asked her if she knew.
She then came back a few days later and said she was upset with her nails but again she wasn't blaming me she was blaming the gel. She also said her former tech was using OPI.
So, me being me, called OPI earlier to see if I could purchase the gel. I was told that for me to be able to get it I'd need to do their workshop day which I was fine about as if I use a new product I like to know that I'm using everything the way it should be used! I then asked how much. Its £50 + vat for their workshop day but I have to purchase a kit which is £250 + vat. So it will set me back around £360 i think.
I would normally go for this but I hardly have any 'original' buff off gel clients, actually just her at the mo and I don't know if its worth it. I've been in the industry a while now and I have 4 different UV lamps so really don't want to have to buy another one just for her. Although I know she will be a loyal client and come in every few weeks. My friend sugested looking on auction sites but I don't trust that they are genuine.
What do you think I should do? :sad: