LAME excuse!! Time is money! We allow extra time for a CC on a first appointment anyway and as important as the initial CC is the ONGOING record of every single appointment they attend is just as important (more so to me).
When are people going to get it?? We are part of a profession .. not a trade, not a hobby, not a game, not a nice little side-line!
When are people going to get serious about what we do? No one will take us seriously until we start taking ourselves and our responsibility seriously! Many of us do and always have .. the successful ones. Many don't and I consider them to be nothing more than 'messers'. Too darned many of them about.
So many of the 'messers' have the gall/cheek to talk about the so called Chinese salons and nail bars like they are dirt and so far inferior to the likes of us!! JOKE. Those who are the 'messers' (and they know who they are) are every bit as bad as they make these discount salons out to be; maybe in different ways but just as bad if not worse IMHO for not doing things right and not acting like the professionals they pretend to be and tell others they are.
I totally agree with all of the above.
My problem with 2 new clients i have at the moment (and its not the first time this has happened), is that they have not been educated as it were into what treatment they are having done.
These 2 new clients i have, come to me from somewhere else. They were not given any client record cards to fill out And both were told ' oh we dont bother with them,takes too much time' !!! OMG!!
Not only this, they were not given any oil to apply,or option to purchase any, and were told to come back in 10 weeks for infills!!
I nearly fell off my chair when after asking how often are you putting your oil on? and got a reply of ' what oil? ' And the only time oil is put on is when infils are done every 10 weeks !!
I explained why regular infils were so important and the application of oil, and aftercare ( i always give out aftercare leaflet as well as explaining everything ) and they knew nothing of this!
They looked at me as if i was making it up or something! Sometimes i wonder why i bother and why im still in this profession!
I have managed to sort both clients out now.
I think this is un acceptable practice. Its no wonder some clients dont treat,think or believe that we are in a professional job!
Aftercare is SO important and client record cards are needed for a reason,the law requires it and for good reason too!
Both should be carried out with NO excuses!
Sorry for having a bit of a rant everyone !:o