emmalouisa
Well-Known Member
hi peeps
hi to everyone ,
i havent been on for a while been really busy, i had another new client last night for a st tropez she booked the night before saying she needs a tan before she goes away on sat as shes tried applying tan her self and she just goes patchy.
so i went round there and applied it she says she has very dry skin and she never exfoliates it .
so i exfoliated and moisturized as usual and applied it explained all the after care etc she phoned me up this morning
shes says its patchy, ( never had problems like this with st tropez)
its clung around her feet ankles and hands so i exfoliated them and said u need to exfoliate and moisturise them and it will fade , and said as you know your skin is very dry.
she said she shouldnt have to exfoliate .
she said she wanted a full refund, i offered her a voucher but wasnt interested she wants me to post her a full refund whilst she is on holiday?
shall i write a letter with a voucher or give a refund everywhere else was fine on her , but she wasnt impressed with the st tropez colour.
sorry for babling on as its really getting me down.
hi to everyone ,
i havent been on for a while been really busy, i had another new client last night for a st tropez she booked the night before saying she needs a tan before she goes away on sat as shes tried applying tan her self and she just goes patchy.
so i went round there and applied it she says she has very dry skin and she never exfoliates it .
so i exfoliated and moisturized as usual and applied it explained all the after care etc she phoned me up this morning
shes says its patchy, ( never had problems like this with st tropez)
its clung around her feet ankles and hands so i exfoliated them and said u need to exfoliate and moisturise them and it will fade , and said as you know your skin is very dry.
she said she shouldnt have to exfoliate .
she said she wanted a full refund, i offered her a voucher but wasnt interested she wants me to post her a full refund whilst she is on holiday?
shall i write a letter with a voucher or give a refund everywhere else was fine on her , but she wasnt impressed with the st tropez colour.
sorry for babling on as its really getting me down.