As I stated earlier I also love Suntana however the rapid is not as good as its competitors. Suntana state it's not meant to be dark yet it stated 4+ hours development time for a dark tan which does not happen. I think Suntana should be taking on board all the constructive criticism we are trying to give them and look at the product instead of being quite rude back. The offer if a free 1l product is a nice gesture but I would assume people then sampling it will only write negative comments fuelling the negativity further. Why not take them onboard. Be more empathetic and refund people who have bought the product. As for samples I only purchased a 1l bottle as I was told samples would be a few weeks !! Was this a ploy to make people but it rather than get to try it first ! Very disappointed Suntana with the whole thing
Were glad you love our other products and sad that you didn't get on with this particular one. We are always mortified when someone is dissatisfied and will do everything in our power to resolve the issue.
With reference to refunds/replacements, 3 out of the 4 customers on here that have expressed their dissatisfaction have already contacted us through normal customer support channels and have either been refunded or had product replaced. I would respectfully ask that if you have any sales related issues that you call us or email us and we will extend the same courtesy to yourself.
We always take on board constructive criticism and are perfectly willing to tweak our formulations if our customers feel its necessary. The whole point of this exorcise, giving out lots of free product, is to gauge public opinion outside of our own focus group. We will listen and we will act if necessary
With regards to samples, to suggest we've held back giving samples out as some sort of ploy to make people buy is entirely inaccurate. We are an ethical company and we don't run our business that way
Also, please don't compare our product with other 'fast' tans. What we've done, is to formulate a completely different product, we could have added loads more DHA to accelerate the tanning process but we already have products that fit this billing, our Chocolate and Blackberry are our 'Dark' Tans. There was no point producing another.
We've amended the product description as i direct result of the feedback we've received and we hope that it will temper expectations, now reads;
Its finally here, a Rapid Tan that does what it supposed to do. A brand new formulation, allowing you to tan in as little as 1 hour. Its a fast developing solution designed for those customers who require a tan in a hurry. No more turning down last minute events!
This is a high performance tanning formula featuring Tan Control® a secret blend of ingredients with no parabens, alcohol DEA or TEA based preservatives. Let your client choose their colour depth as this solution works across all skin types. Infused with organic plant extracts, Suntana's Rapid tan is the ultimate in tanning technology and will fade better than most other brands on the market giving a realistic natural bronze colour. Available in the beautiful summer fragrance of strawberry-Vanilla. no DHA smell during the development time (as with other spray tans)
Tan Control
wash off after 1-2 hours for light/medium
wash off after 3-4 hours for medium
wash off after 4+ hours for darker results
Typically, the tan results will not be as dark as either our Chocolate or Blackberry solutions and is not intended to be thier replacement, this product is designed to develop quickly, so quickly that the results can often be seen minutes after the application. Unlike other so called 'fast' products which are basically a standard formulation with a ridiculously high percentage of DHA, Suntana's Rapid Tan is a completely new formulation with some very special ingredients, quite different from our other products. Clients will receive an almost instantaneous tan with beautiful natural tones and can leave the product on while they attend thier last minute event safe in the knowledge that they will never end up looking too dark by the end of it.