JackieMc
Well-Known Member
An earlier thread which stated 'We all know who Leighton Denny is' jogged my memory......
A friend of mine from Eastbourne had mentioned her forthcoming trip to Knightsbridge and that she was thinking about making an appointment for nail extensions at the 'Urban Retreat' in Harrods.
I had promised her I would phone them to ask which acrylic system they used, so did so a couple of hours ago.
I explained why I was calling and that I would like to know which acrylic system they used as my friend will only have EZ Flow or Creative Nail Design used on her nails. The lady who answered the phone said she had never heard of these systems! I said "I'm sorry, I must have the wrong number, I was looking for the Urban Retreat, the website says you offer nail extensions?" "Yes," she says, "we do manicure". I explained again that my friend wanted nail extensions and I was trying to find out which acrylic system they used. "I'll go and ask the manager" she says. A little while later she returns and tells me they use 'Jessica' products. I told her that 'Jessica' products were for the natural nail and asked did they apply nail extensions. Finally, I was told yes, they applied acrylic nail extensions. So I asked which system they used. "We use acrylic for our nail extensions" I was told. OK, I'm getting kind of weary here just trying to get a simple answer to a simple question. I asked again, "which acrylic system do you use for your acrylic nail extensions, do you use EZ Flow or Creative Nail Design for example?" Again, "no, we use acrylic". I'm banging my head on the wall at this point, "I know you use an acrylic system, what I'm asking is 'which' acrylic system - if you don't know which system, is there someone there who can tell me, please?" "No" she says, "I don't know which system we use, it is an acrylic system".
I gave up at this point and told her I would be advising my friend against making an appointment there as nobody could tell me which acrylic system they use.
Is it a secret? And if so, why? Are they embarrassed by the system they use? Or is it something to do with not using the same systems they promote (or maybe it's because they do!). When people phone me and ask which system I use I tell them I primarily use EZ Flow, but if they are a die-hard CND person, then they can have that instead.
And if it isn't a secret, why don't the staff know? I would have thought a nail salon in Harrods would have staff able to answer the simplest of questions regarding their products. I know for sure if a High Street salon here in Dublin wasn't able to tell me about their products, then I'd give them (and advise other people to) a wide berth.
Anyone ever had their nails done there? Does anyone else here feel that they shouldn't have to answer simple questions such as what systems they use? If so, why?
A friend of mine from Eastbourne had mentioned her forthcoming trip to Knightsbridge and that she was thinking about making an appointment for nail extensions at the 'Urban Retreat' in Harrods.
I had promised her I would phone them to ask which acrylic system they used, so did so a couple of hours ago.
I explained why I was calling and that I would like to know which acrylic system they used as my friend will only have EZ Flow or Creative Nail Design used on her nails. The lady who answered the phone said she had never heard of these systems! I said "I'm sorry, I must have the wrong number, I was looking for the Urban Retreat, the website says you offer nail extensions?" "Yes," she says, "we do manicure". I explained again that my friend wanted nail extensions and I was trying to find out which acrylic system they used. "I'll go and ask the manager" she says. A little while later she returns and tells me they use 'Jessica' products. I told her that 'Jessica' products were for the natural nail and asked did they apply nail extensions. Finally, I was told yes, they applied acrylic nail extensions. So I asked which system they used. "We use acrylic for our nail extensions" I was told. OK, I'm getting kind of weary here just trying to get a simple answer to a simple question. I asked again, "which acrylic system do you use for your acrylic nail extensions, do you use EZ Flow or Creative Nail Design for example?" Again, "no, we use acrylic". I'm banging my head on the wall at this point, "I know you use an acrylic system, what I'm asking is 'which' acrylic system - if you don't know which system, is there someone there who can tell me, please?" "No" she says, "I don't know which system we use, it is an acrylic system".
I gave up at this point and told her I would be advising my friend against making an appointment there as nobody could tell me which acrylic system they use.
Is it a secret? And if so, why? Are they embarrassed by the system they use? Or is it something to do with not using the same systems they promote (or maybe it's because they do!). When people phone me and ask which system I use I tell them I primarily use EZ Flow, but if they are a die-hard CND person, then they can have that instead.
And if it isn't a secret, why don't the staff know? I would have thought a nail salon in Harrods would have staff able to answer the simplest of questions regarding their products. I know for sure if a High Street salon here in Dublin wasn't able to tell me about their products, then I'd give them (and advise other people to) a wide berth.
Anyone ever had their nails done there? Does anyone else here feel that they shouldn't have to answer simple questions such as what systems they use? If so, why?