Forever Summer
Well-Known Member
Hi,
I have recently set up a spray tanning business where we operate from our home salon.
My beautician has had full training accredited by the Guild.
We have had a couple of customers who were very happy with the spray tan they received, however today we have had our first complaint.
The lady text me shortly after she left saying thank you it looks gorgeous.
Later on in the evening I received a text stating that she had gone really patchy on her arms, legs, neck and feet after she had washed it off.
I am obviously very worried about this as I have put a lot of hard work, time and money into this business, and to have such negative feedback so early on isn't nice.
Can you please advise me as to what has gone wrong?
Like I said before other customers have been extremely happy, so I can't quite work it out.
Thank you very much.
I have recently set up a spray tanning business where we operate from our home salon.
My beautician has had full training accredited by the Guild.
We have had a couple of customers who were very happy with the spray tan they received, however today we have had our first complaint.
The lady text me shortly after she left saying thank you it looks gorgeous.
Later on in the evening I received a text stating that she had gone really patchy on her arms, legs, neck and feet after she had washed it off.
I am obviously very worried about this as I have put a lot of hard work, time and money into this business, and to have such negative feedback so early on isn't nice.
Can you please advise me as to what has gone wrong?
Like I said before other customers have been extremely happy, so I can't quite work it out.
Thank you very much.