Use of highstreet mascara on lash extensions

[gie!]

Argh!
I have 2 clients who are mascara obsessed and before getting their lashes done, they layered it on daily and only took it off once a week.
I've told them that mascara really isn't needed but if they feel it's necassary then they should use a water soluble one, and that it should be taken off with water/water based make-up removers.
They came for their infills, and because they'd been putting a bit on daily and not taking it off (they were scared incase they pulled lashes out) I had to take it off myself causing the infill time to be much greater than an hour, and me effectively having to put another full set on to replace all the missing lashes.
The infills were done last week, yet one of them came back to me yesterday telling me that some had fallen out. So I booked her in thinking it would litterally be between 5-10 but again, the mascara removing situation and she got another full set. And I felt that I couldn't charge her as she was saying that they 'just fell out'

Sorry about this rant but I was wondering if anyone else had clients who put excessive mascara on extensions. Or if anyone had any suggestions?
I was thinking about putting on the aftercare that If normal mascara was worn and needed to be removed at the infill, there would be and increase in infill price?

Xx

 

[priory]

I feel your pain :hug: that is why now I say to my clients (those who put so much mascara and don't take it off) that before coming for their infill they need to wash them out properly. If they still come with mascara on - I make them remove it themselves, because that way it is quicker than me doing it. I made it clear to all my clients that they must come with no or minimal make-up and no mascara for their treatments. Just remember it is your time wasted, because they should have really done it at home before coming. I'm just happy now that none of them do it anymore..

 

[gie!]

Thanks for your reply. I'm getting some flyers made up soon so will put that on it and also tell the client. What do you do if theres lots of lashes gone? Do you charge any more or just smile, put on another set and keep your mouth shut?! Xx

 

[wowbb]

I would totally agree with you as the price that you charge is for the infills and not to remove her make up!.
As i dont know how you are charging at the moment its a bit difficult but some therapists charge per lash (which i find difficult as it means you have to count the lashes you replace), some charge per time (ie if you have to remove the built up mascara also then obviously it would take more time and you could charge for this) and some charge per week (ie come for an infill after 2 weeks pay xx and if you come after 3 weeks its xxx).

I know its difficult because we all dont know what clients do at home but if you offer mascara that is designed for lash extensions you could let your clients know that you cant be held liable if they use any other mascara than the one that you are recommending and that you know works with extensions, also that they have to remove the mascara at night (warm water and soap will be fine) to avoid a build up of mascara.

Hope this makes sense?
:hug:

 

[gie!]

Thank you Wowbb, you did indeed make sense!
At the minute, it's been £25 for a full set and £15 for infills as I did my course a month ago. I plan to do a few more sets, then get a proper price list going. I've looked at alot of other price lists and don't know how to set mine now!

Hopefully going to get some mascara in stock so that'll make it easier as so far, the reaction I've had is that most clients would buy it. Xx

 

[wowbb]

Thank you Wowbb, you did indeed make sense!
At the minute, it's been £25 for a full set and £15 for infills as I did my course a month ago. I plan to do a few more sets, then get a proper price list going. I've looked at alot of other price lists and don't know how to set mine now!

Hopefully going to get some mascara in stock so that'll make it easier as so far, the reaction I've had is that most clients would buy it. Xx

Are you doing the individual lashes? semi permanent where you apply one extension per lash? If so £25 sounds awefully low.......Depending how long it takes you I think you should definitely put your prices up even if you then offer an "introductory"price. that way you dont have to explain to customers why you are putting the price up.

Generally a set of lashes is around £85 to £125 depending on your area and you can obviously charge less while you are building your speed up but dont undersell yourself as its your time and business and you have to earn money to make a living!

 

[gie!]

Yeah, semi permenant. I know it is, the place where I'm going to be working has been bokking people in and telling them that it's £25. (Un)Fortunately, the course I did was rubbish and the kit's pretty cheap so I'm using that then hopefully moving on to better things! Xx

 

[wowbb]

Yeah, semi permenant. I know it is, the place where I'm going to be working has been bokking people in and telling them that it's £25. (Un)Fortunately, the course I did was rubbish and the kit's pretty cheap so I'm using that then hopefully moving on to better things! Xx

Aw that is such a shame that you didnt get a good start with the right training and products, but you sound determined to make it a success and i am sure it will work out but let me know if I can help with anything!

 

[priory]

If there are a lot of lashes gone then I'm charging more as I do not recommend using high street mascara. I wouldn't even recommend using my mascara that I sell for building up (I recommend mascara for occasions only as they usually look perfect without mascara.) Yes so you need to charge more if they come with almost none left, as long as you have advised against heavy use of mascara...

 

[SusanEvian]

We use the most expensive stuff, but people will always loose them.

Its simple but blunt, the more you touch them the more you loose, we tell people not to touch them at all.

I know the mascara is a good retail, but remove this at night is touching them even if you are gentle people are giving them a little rub to get it off.


Be tough, tell them do not touch them.

We will not warrant lashes if they have used mascara on them (even waterproof) because of the removal.

Su x

 

[jinxy501]

ugh the full on amy winehouse eye make-up people are the worst!
I tell them that the only mascara that they can wear is a water based product as we all know that oil based products can weaken the bond (opportunity for retail here or when you get up to full price give them a mascara free with their full set) water based stuff washes off with water simple as that so no excuse really for not taking it off when they go bed at night, rinse with water but be really carefull with the towel around the eyes, thats what i do and i wear lashes myself, i also use simple wipes as their range is oil free
I would tell them that by build up of old mascara can promote bacteria to grow, its basic hygiene at the end of the day!
If my clients come with loads of make up on that i have to remove then its less time i have for lashing and i make that known (but in a nice way) time is money after all and i'm not prepared to make myself run late for somebodys dirty habits lol
Good luck x