Website - opinions after change??

[eden_beauty]

Hi Guys

I have recently changed my website and want any feedback pleeeeeeeese

Thanks

Lisa

Eden Beauty

 

[rachirv]

hi there!

first impresstion - very good! i love your logo and the image at the top is beautifull!
im not a website buff so i havent noticed any of the techincal stuff if that makes sence lol.
i noticed that the writing on your home page and about page are the same, which seems to be a bit pointless for me.
and also i would love to see some pictures too.

xx

 

[eden_beauty]

Thanks for feedback - I will be adding links to other businesses and some pictures of my salon and also logos like babtac etc but I don't like too many pics as some people overdo it in my opinion, I thought the picture of me was a nice touch as they know who they'll be seeing for the treatment?

And about the standard font - I was told on here before that i should keep the same format as then its not all over the place for peoples eyes so i agreed with that : )

 

[Bronzewolf]

1. your home and about page are the same
2. your email and contact number is on every page (not necessary)
3. it would be nice to know a bit more about your treatments on your price list, what kind of facial is a luxury facial? what does it involve? what skincare product are you using? the same with your manicures, what products are you using? what is so luxurious about a luxury manicure i as a client want to know what it involves and why its luxurious
4. Also your packages you need to give them more of a breakdown detail, "revive your skin" package means nothing to me

5. You need to make your website more attractive/appealing, entice them with luxurious words let them feel the treatments, smell them want them all through your website

other than that you have a pleasent colour scheme

 

[banannarama]

wow! what a change! i saw your first thread and didn't reply as i felt all the points i would have made were made by others but youre looking fabby now toots! i would agree with what others have said re more pics of your work and different text for your home and about pages but its really looking ace! xxx

 

[vitality]

I think your website makes your salon look professional but I think you need to make it look more appealing by maybe using variations of writing or adding in captions. I think if you keep it too plain like that it can look boring and people may not read your information.

I think on your treatment page you need to put a space under facials and massage as it looks uneven because your other treatments have a space under the title plus you don't want it to look too crammed in or boring. Again maybe you could add in some inviting images or use creative writing to make your treatments sound more appealing.

I noticed in your writing you use the words 'we' and 'you' a lot which can be repetitive, I think rhetorical questions such as "Trying to lose weight in a hurry? No need to worry. Eden's revolutionary detox wrap treatment will help you lose weight within the hour! This treatment is designed to fit around the hectic lifestyle of the modern woman...."

I don't think your special offers page looks professional with the layout, the writing needs to be neatly presented and less home-made looking.

You could also make your website look up to date by adding in weekly tips or show your monthly offer on your home page.

hope I could have helped

best wishes x x

 

[rachirv]

Thanks for feedback - I will be adding links to other businesses and some pictures of my salon and also logos like babtac etc but I don't like too many pics as some people overdo it in my opinion, I thought the picture of me was a nice touch as they know who they'll be seeing for the treatment?

And about the standard font - I was told on here before that i should keep the same format as then its not all over the place for peoples eyes so i agreed with that : )

hi there. i didnt mean the same type of font, i meant that the text is the same. you repeat yourself on both pages, does that make sence? x

 

[eden_beauty]

Sorry -yep my hubby told me thats what you meant after i had typed the post. I will be tweeking some things.....lisa

 

[MissConfused]

before anything else - where the hell are you? seriously, i couldn't see anything apart from 'Hillingdon'. that's it. is Hillingdon a big place? if so, how will potential clients find you? or are you the only 'beauty establishment' in Hillingdon? what are you? a salon? a spa? mobile? an home salon? i'd guess you have salon as well as offering mobile from your price list but i shouldn't have to guess at what you are by going through your price list. why are you a 'we' when you just have a picture up of one person and signed by 'Lisa'? will i have 'Lisa' for my treatment? who is 'Lisa'? why is 'Lisa' writing on the website? is she the owner/manager?

another thing that i didn't like was the 'mommy' testimonial - i had to double check that it was in fact a uk site i was looking at. obviously that's just my opinion :\

as a client i want to know what the treatments are. what's a lash tint for? what results will i see? i also want to know how long my massage lasts. what is included in the packages? what am i as a client paying for? i didn't 'get' what you meant by 'attention hands and feet' are you wanting to give attention or saying attention as in stop? how? with what? i as a client would like to know that for eg. you expect me to turn up without make up on for a lash tint or exfoliated before a spray tan and with hair a certain length for a wax. i don't want to have to phone you up to book for treatments and have to take notes of dos and don'ts when booking with you. don't forget that not all your clients will know what certain things are, if they don't know what they are then how can they want them?

also, all i see is a mobile number and email address - as a customer/client i will be honest i don't trust that at all. i think it looks kinda dodgy. it makes me wonder if you are hiding that info on purpose and then of course what are you hiding it for?

you know what else i'd like to see some pics of where if i was a client i would be going for my treatment.

the colours i love! absolutely love! i think they look really clean and fresh

x

 

[Ruth Mills]

2. your email and contact number is on every page (not necessary)

I'd disagree here... I'm of the opinion that it's a good idea to put contact details like email and phone on every page, as it makes it easier for prospective clients to get in touch with you (it saves them having to navigate to the "contact" page). And anything which makes it less effort for clients to get in touch with you can only be a good thing.

 

[Ruth Mills]

I'm not so keen on the way that your website is actually served up from http://abe.enixns.com/~edenbe/ rather than http://www.edenbeauty.me.uk/ - this is really not so good from a search engine optimisation point of view.

So I'd be inclined to ask your web host if they could alter their web server configuration so that your site URLs start with http://www.edenbeauty.me.uk/ - they're using Apache 2.2 so this should be easy - they just need to enable "name based virtual hosting" and create a <VirtualHost> entry for your website, e.g.

<VirtualHost *:80>
ServerName edenbeauty.me.uk
ServerAdmin [email protected]
Redirect / http://www.edenbeauty.me.uk/
CustomLog logs/edenbeauty.me.uk.access_log combined
</VirtualHost>

<VirtualHost *:80>
ServerName www.edenbeauty.me.uk
ServerAdmin [email protected]
DocumentRoot /home/edenbe/public_html
CustomLog logs/www.edenbeauty.me.uk.access_log combined
</VirtualHost>

Although they may need to do whatever they need to do for a WordPress powered site rather than just put a "DocumentRoot" entry in above (as WordPress will most likely need some sort of PHP configuration).

If they get stuck, you'll probably want to point them to this entry in the Apache 2.2 server manual, Apache Virtual Host documentation - Apache HTTP Server

Really not rocket science though

 

[eden_beauty]

WOW - Can i just say although i appreciate feedback you could do with learning the word TACT - You sound soooooooooooooooo rude in this post.

If you looked properly on the about and home page you will see that it says Hillingdon, Middlesex and most people know middlesex is West London.

I am Lisa and I am the owner and sole therapist but it sounds more professional to talk of yourself as a business, my husband looks after other sides of the business so that's why I can say we. I always send precare emails to people before spray tan/detox etc with all the info they need so they can look at their leisure. The Mommy testimonial was from an american lady and this is how she wrote her testimonial.....why you have a problem with it i don't understand but i'm not going to tell people how they should word their reviews of my treatments. I think when you look at the website you know its UK as it's a .uk address.

I totally disagree with your comment that an email address and telephone number looks dodgy? As it's a home salon I do not want my address on the page - when they book or enquire I will advise exactly where i am located...people are fine with this as Hillingdon is not a huge place....

Again i really think that when people ask for constructive criticism there is a way of giving it and you need to learn how to do this as it is offensive to me the way you have talked AT me in this post.

Thanks

Lisa

before anything else - where the hell are you? seriously, i couldn't see anything apart from 'Hillingdon'. that's it. is Hillingdon a big place? if so, how will potential clients find you? or are you the only 'beauty establishment' in Hillingdon? what are you? a salon? a spa? mobile? an home salon? i'd guess you have salon as well as offering mobile from your price list but i shouldn't have to guess at what you are by going through your price list. why are you a 'we' when you just have a picture up of one person and signed by 'Lisa'? will i have 'Lisa' for my treatment? who is 'Lisa'? why is 'Lisa' writing on the website? is she the owner/manager?

another thing that i didn't like was the 'mommy' testimonial - i had to double check that it was in fact a uk site i was looking at. obviously that's just my opinion :\

as a client i want to know what the treatments are. what's a lash tint for? what results will i see? i also want to know how long my massage lasts. what is included in the packages? what am i as a client paying for? i didn't 'get' what you meant by 'attention hands and feet' are you wanting to give attention or saying attention as in stop? how? with what? i as a client would like to know that for eg. you expect me to turn up without make up on for a lash tint or exfoliated before a spray tan and with hair a certain length for a wax. i don't want to have to phone you up to book for treatments and have to take notes of dos and don'ts when booking with you. don't forget that not all your clients will know what certain things are, if they don't know what they are then how can they want them?

also, all i see is a mobile number and email address - as a customer/client i will be honest i don't trust that at all. i think it looks kinda dodgy. it makes me wonder if you are hiding that info on purpose and then of course what are you hiding it for?

you know what else i'd like to see some pics of where if i was a client i would be going for my treatment.

the colours i love! absolutely love! i think they look really clean and fresh

x

 

[eden_beauty]

Thanks ruth for this advise I will get my hubby on to it - ; )

 

[sukic]

Hiya

Just to add my two pennies worth...I think this website is a million times better that your last one. Its nice and clean and fresh looking. I would also say though, that a brief description of what your treatments include and maybe a few more pictures would be beneficial.

It's so hard re writing a website, I know, I've just finished mine, but still find things that need tweeking. What I found really helpful was looking at other peoples websites. They can give you some inspiration, and you can twist the things you like to suit you. hth

 

[MissConfused]

WOW - Can i just say although i appreciate feedback you could do with learning the word TACT - You sound soooooooooooooooo rude in this post.

If you looked properly on the about and home page you will see that it says Hillingdon, Middlesex and most people know middlesex is West London.

I am Lisa and I am the owner and sole therapist but it sounds more professional to talk of yourself as a business, my husband looks after other sides of the business so that's why I can say we. I always send precare emails to people before spray tan/detox etc with all the info they need so they can look at their leisure. The Mommy testimonial was from an american lady and this is how she wrote her testimonial.....why you have a problem with it i don't understand but i'm not going to tell people how they should word their reviews of my treatments. I think when you look at the website you know its UK as it's a .uk address.

I totally disagree with your comment that an email address and telephone number looks dodgy? As it's a home salon I do not want my address on the page - when they book or enquire I will advise exactly where i am located...people are fine with this as Hillingdon is not a huge place....

Again i really think that when people ask for constructive criticism there is a way of giving it and you need to learn how to do this as it is offensive to me the way you have talked AT me in this post.

Thanks

Lisa

oh my gosh, you have COMPLETELY read what i typed wrong! i wasn't trying to be rude or offensive at all! that wasn't my intention what so ever. you asked what people thought so i wrote what i thought, no offense was intended. i'm sorry if that's what you took away from my post. you asked people to view your website and that you wanted 'any feedback pleeeeeeeese' - which is what i did. i'm not going to suck up to you and tell you oh yes it's lovely it's great when to be honest i did think there were things that were confusing on it and missing from it. there's nothing more i would like than for people to be completely honest with me when my website is up - at the end of the day it has to be right, it's the first impression people get of you and your business if they have done eg. a google search. it's important that it's right, it's up to date and as informative as possible for the client. the easier for the client to understand what you offer, where you are/where you cover, who you are, what they are getting for their money the better in my opinion. make it so that the only question they could possibly have is 'do you have an appointment available for... ?' like i said you have completely read my post wrong. it wasn't intended to 'sound' as you read it. not at all.

yes i read that your 'beauty establishment' was in 'Hillingdon' hance me asking if 'Hillingdon' was a big place and if so how would people find you if no details were on your site (not just your address, landmarks, how far from 'all transportation links' are you)? i wasn't getting at where in the country it was i meant where in 'Hillingdon' are you. are the people in surrounding areas going to know where you are? don't forget that post was made not knowing that you were an at home salon as i couldn't see anywhere on your site where it said you were an home salon all i knew is you were a 'beauty establishment'. now i know you are an at home salon do you have parking available for clients? if not, where can clients park? what time are you open from and till? your website says none of that. from reading the posts on here only, it seems it's equal when it comes to clients prefering home salons to high street salons - so play up to it, talk it up, put pics up to show clients what they can experience (show them it's not going to be around your kitchen table lol), how it's completely private and relaxing and why it's far better than an high street salon. are clients going to bother to phone up/email to ask questions about what you are, where you are, if there's parking or will they go to somebody else who has it already written down for them? if they do decide to phone/email then that's your time wasted as you could of just had it all written down for them to see so you wouldn't have to spend time reading/listening to the above questions and then replying back.

i didn't know your partner 'looked after other sides of the business' and that is why you were a 'we'. nor would a client know that. i read/looked at your website as somebody who knew nothing about you or what you did (don't remember reading many if any of your posts on here) all i knew is what was on the website, which is that somebody called 'Lisa' had written on the website and as the website said 'we' i didn't know what her role was in the 'beauty establishment' and i didn't know why just one persons photo was displayed when a 'we' would imply more than one worker.

like i said above everything was said as somebody who didn't know you, or what you do. which is like alot of your clients i'd guess. about the 'mom' testimonial, i did say that was 'just my opinion' as i personally don't want to have to go and check things back over. the no address or house number stated again is just my opinion, but i honestly much prefer to see the contact details. even just a house number and post code or post code alone, i would trust that far more than just a mobile number and email address.
again, i'm sorry if you got the wrong impression of my original post.
x

 

[EMMA AT ELITE]

Hi Lisa,

I completly agree with everthing everyone has said especially miss confused, I do think you have taken what was said the wrong way, everyone on here seems so nice, I dont think anyone would want to offend anyone.

I too was a little confused with the "mommy" comment, how about just having one testimonail on your home page & the other on a separate "testimonail" page.

I personally dont like the idea of "we" it reads to me that "we" means team of staff/ therapists, I imagine many peoples husbands/ partners helps them with the business side of things, it doesnt mean you need to include them when promoting the treatments you alone do. I really do think it would look & read better if you introduced your business as "I " it can be very confusing & misleading to others. (you are welcome to read my home page to see how I worded mine, as I work for myself, renting a beauty room so its just me)

How about a list of qualifications?

There is no excate addreess.

How about changing "prices" page to "treatment" page, I think that looks better as you are advertising your treatments mainly, prices will be one this page anyway.

How about a "How to find me page" you could have a map and direction etc, information on parking, bus numbers, direction from train etc.

Please dont take the above personally I am just trying to help x

 

[Ruth Mills]

Hi Lisa,

I completly agree with everthing everyone has said especially miss confused, I do think you have taken what was said the wrong way, everyone on here seems so nice, I dont think anyone would want to offend anyone.

I too was a little confused with the "mommy" comment, how about just having one testimonail on your home page & the other on a separate "testimonail" page.

I personally dont like the idea of "we" it reads to me that "we" means team of staff/ therapists, I imagine many peoples husbands/ partners helps them with the business side of things, it doesnt mean you need to include them when promoting the treatments you alone do. I really do think it would look & read better if you introduced your business as "I " it can be very confusing & misleading to others. (you are welcome to read my home page to see how I worded mine, as I work for myself, renting a beauty room so its just me)

How about a list of qualifications?

There is no excate addreess.

How about changing "prices" page to "treatment" page, I think that looks better as you are advertising your treatments mainly, prices will be one this page anyway.

How about a "How to find me page" you could have a map and direction etc, information on parking, bus numbers, direction from train etc.

Please dont take the above personally I am just trying to help x

Emma, I'd definitely agree about the "how to find me" page (a Google map is always good), having the postcode on there is really useful for people with Sat-Navs too. Brilliant idea about giving parking information, bus numbers, directions from the nearest train/tube stations etc too...

At a guess, I'm imagining that Lisa may have been upset by Miss Confused's comments on account of the style in which they were written, e.g. "where the hell are you?" etc... but there were definitely some very valid points in there too.

 

[eden_beauty]

That was it ruth.... I found the style of writing very snappy and although i am all for honesty i do think there is a way to say things : )

I agree with quite alot of the points......the how to find me page is a great one and as said before I will be adding lots more as we go but i feel it's a lot better than the first website i had so i am happy

Emma i agree with the address thing but as you work in a seperate place to where you live i think it's not as dangerous....I feel a little insecure about having my actual address everywhere but i will put my postcode and landmarks.....

I think there have been some valid points made and i will be making changes but please also take my honest comments on board about the way to constructively criticise - but i appreciate your apology - Thanks : )

 

[EMMA AT ELITE]

I understand that regarding the full address now you have said you are home based, by the way it read on your website I thought you was a salon with a team of staff. This wording does read very misleading to your potential clients.
How about starting a new thread "your home based websites" & ask to see other fellow therapists that have a home based salon so you can get a good idea how they word these? - Just an idea, as I think new clients should know excatly what to except. x

 

[MissConfused]

emma from elite got exactly what i was saying i think the extra things she pointed out too were great ideas!

the 'where the hell are you?' wasn't supposed to be an agressive tone, it was just supposed to be loly and jokey.

x