Hi all , just need some advice with an awkward client I ve been going to for a while .
From day one she trys to get her nails cheaper off of me ,she told me at the beginning she wouldnt be able to afford to have them done on a fortnightly basis so goes every three weeks.
She firstly had Bio overlays and within a week contacted me complaining about the whites chipping,and said to me shed had them done before with no problem.Anyhow at the time I couldnt get round to seenig her so she went and got a set of acrylics done by some one else..then come back to me running this other tech down.
When I went to see her next shed lost about four of the acrylic ext. I advised to soak off the rest as they looked a bit naff and Id do a fresh set.Well she ummed n rred and asked if Id just charge for the new set and not the soak off, so to keep her happy I did.
She then phoned me yesterday to inform me the cheque she wrote me may bounce as shed lost her cheque book and had cancelled all cheques and she complained of slight lifting on her nails afterfour days.I was in her area this eve so I said Id pop in .
When I got there she said shed contacted the bank , the cheque should be ok as shed spoken to the bank about my cheque,she had remembered the cheque number from the stub....but I thought shed lost the cheque book.
On setting my gear up I noticed she was sat at the table with her fingers in mouth , and when I asked to see her nails she had my nute lifting,she says she is wearing gloves and using cuticle oil.
Whats annoying me with this client is shes complaining at the slightest fault,keeps trying to get her nails cheaper,and wants to book in every 3 weeks coz she cant afford it,how do I deal with her, she gets me down,I dont get any other clients complaining about lifting!!!:irked:
From day one she trys to get her nails cheaper off of me ,she told me at the beginning she wouldnt be able to afford to have them done on a fortnightly basis so goes every three weeks.
She firstly had Bio overlays and within a week contacted me complaining about the whites chipping,and said to me shed had them done before with no problem.Anyhow at the time I couldnt get round to seenig her so she went and got a set of acrylics done by some one else..then come back to me running this other tech down.
When I went to see her next shed lost about four of the acrylic ext. I advised to soak off the rest as they looked a bit naff and Id do a fresh set.Well she ummed n rred and asked if Id just charge for the new set and not the soak off, so to keep her happy I did.
She then phoned me yesterday to inform me the cheque she wrote me may bounce as shed lost her cheque book and had cancelled all cheques and she complained of slight lifting on her nails afterfour days.I was in her area this eve so I said Id pop in .
When I got there she said shed contacted the bank , the cheque should be ok as shed spoken to the bank about my cheque,she had remembered the cheque number from the stub....but I thought shed lost the cheque book.
On setting my gear up I noticed she was sat at the table with her fingers in mouth , and when I asked to see her nails she had my nute lifting,she says she is wearing gloves and using cuticle oil.
Whats annoying me with this client is shes complaining at the slightest fault,keeps trying to get her nails cheaper,and wants to book in every 3 weeks coz she cant afford it,how do I deal with her, she gets me down,I dont get any other clients complaining about lifting!!!:irked:
