spikeit13
New Member
Hello Salon Geek community...
A few questions and hoping to gain some insight on the statistics found online as well as understand how you solve the challenges around them. Wondering if you can provide data or validation on the following statistics:
- 10-15% monthly cancellation and no-show rate worldwide across the beauty industry
- 62% increase in now shows with COVID-19
- About 10 minutes administrative time last in trying to manage the cancellation and no-show
- 21% in lost revenues
- Existing methods or solutions only help to fill cancellations 10-15% of the time
And what methods do you use to solve this issue
-Paper and pen waitlists
- Automated waitlists
- Charge customers for no-shows and cancellations > how effective is this (i.e. do your cancellations or no-shows go to zero) > what do you do with the opening
- Do you care about alienating customers that no-show or cancel
- What do you do with vacancies that are hard to fill (i.e. typically the middle of the day when people are working or in school)? Discount
- Would you consider raising prices for more desirable times?
- Other?
Thanks,
Rob
A few questions and hoping to gain some insight on the statistics found online as well as understand how you solve the challenges around them. Wondering if you can provide data or validation on the following statistics:
- 10-15% monthly cancellation and no-show rate worldwide across the beauty industry
- 62% increase in now shows with COVID-19
- About 10 minutes administrative time last in trying to manage the cancellation and no-show
- 21% in lost revenues
- Existing methods or solutions only help to fill cancellations 10-15% of the time
And what methods do you use to solve this issue
-Paper and pen waitlists
- Automated waitlists
- Charge customers for no-shows and cancellations > how effective is this (i.e. do your cancellations or no-shows go to zero) > what do you do with the opening
- Do you care about alienating customers that no-show or cancel
- What do you do with vacancies that are hard to fill (i.e. typically the middle of the day when people are working or in school)? Discount
- Would you consider raising prices for more desirable times?
- Other?
Thanks,
Rob