Gosh, this is terrible - I can't believe some therapists have the audacity to do such a lowly and unprofessional act? Professionally and personally, this is awful behaviour and as customer I wouldn't dream of going to the cheeky undercutters - it's desperate behaviour!
Think it would be a good idea to report any instances of such comments on your group/business pages to Facebook so they are aware of this happening. Perhaps improvements can be made?
In response to customers questioning my prices, I like to explain in detail why I charge what I do - because I care about what I offer them as a customer, I do not cut corners, I buy quality products and yes times are hard, which is why I also need to pay myself wage, cover my overheads and products cost otherwise I would go bankrupt!! £7 for a set of gels? She is working at a loss and will not be able to sustain her business offering treatments that cheap.... whoever they are, they either a trainee/student or if not, they are using 'rough' products and working for free - very silly.
Grr, this is so infuriating - I really feel for you geeks who have experienced this xx