Client with New set every week.

[Boutiques]

I have a client that is asking every week for a new set!! i cannot understand how she is loosing nails and i am staring to wonder is it something i am doing or is it the way she is treating her nails :o??

I have had a few clients say that their nails have been so strong and they are very surprised at the beeting they have took and still not budged!

I know that some clients do not take care of there nails but i am worried that she will start saying to potential clients that her nails only last 1 week! a week is not even up and she is asking for a new set:twisted:.

i did notice the last time i went that she had picked a few off.

any help or suggestions would be greatly appreciated

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[Bagpuss]

if she has picked a few off...she can pick the rest off. If your other clients are all doing fine with 2-3 weeks then this is something your client is doing and not you...could be her job..lifestyle..nails too long for her...either way make sure she is paying you for a full set each week !

 

[shedunlop]

If she is paying for a new set every week then she must know that it is her own fault, otherwise she would find someone else to do her nails. I would discuss with her the problem of picking her own nails off, thinning of the nail and eventually lifting of her own nails from her nail bed is a possibility. In the meantime take her money!

 

[geeg]

If she is paying for a new set every week then she must know that it is her own fault, otherwise she would find someone else to do her nails. I would discuss with her the problem of picking her own nails off, thinning of the nail and eventually lifting of her own nails from her nail bed is a possibility. In the meantime take her money!

lol indeed!!

Look .. this is not confusing it is obvious what is going on here.

This client will really cause lifting and other problems doing what she is doing and will eventually have to go without enhancements altogether as her nails will become too weak to support any type of product.

Any money you are making out of her now you will loose later. So I would look at the long term ramifications rather than the short term money you may be making.

The lady is indulging a bad habit and paying to do so but she will pay in other ways later believe me, and you will loose a client.

Time for some straight talking with her ... pronto!

 

[Boutiques]

yes i know it is money every week, i do not want to be traveling to her every week for a new set of nails i would like for her to make them last longer, i have had a discussion with her about the way she is treating her nails and i have informed her i will be giving her a "what not to do" whilst she is wearing the nail extensions, she works in baguette express so does use her hands alot i have a lot of young mother who do house work etc everyday and nails have stayed on for at least a month!! i will be telling her what is what when i visit her this week and hopefully she will take this on board. also she does pay for a new set every week and she has informed that that she feels she will need a new set every week! she will have no nails soon.

would you do a new set every week or would you allow time for the nail bed to recover from the extensions being picked off?

thank you for your comments

Boutiques Mobile Beauty
www.boutiquesmobilebeauty.yolasite.com

 

[Hylidae]

You could try to explain to her that, if the damaging behaviour continues, she not only won't be able to wear enhancements but she may have mis-shapened nails for the rest of her life.
You could also try adding a surcharge to her bill for the added expense of having to travel to her every week instead of every two or three.
Consider if you want to be partly responsible for the damage or if you are willing to lose her to save your rep, because in the end she will most likely blame you for any permanent damage. It really is serious and you must show her just how serious you are about nail "care". Good luck love, hope it goes well for you!

 

[Boutiques]

hello everyone

heres an update!

i am just back from visiting her and her nails are starting to get weak, i have left her with instructions to follow and told her to follow them. i have explained to her that she need to keep these on as long as she can and to stop biting them off, she is adament that she is not biting them off and its "just her nails underneath thats causing them to come off"!

i do not think she is going to follow my instructions and can see me getting a call next week for another set, her nails are paper thin but she just cant seem to understand that she is doing damage and she cant see that they are that thin. and her nail has started to lift from the nail bed!!!

i want to tell her that she need to have a break but i know she will not take no for an answer what would you do?? HELP!!

Best Wishes
Hayley xx

Boutiques Mobile Beauty

 

[geeg]

hello everyone

heres an update!

i am just back from visiting her and her nails are starting to get weak, i have left her with instructions to follow and told her to follow them. i have explained to her that she need to keep these on as long as she can and to stop biting them off, she is adament that she is not biting them off and its "just her nails underneath thats causing them to come off"!

i do not think she is going to follow my instructions and can see me getting a call next week for another set, her nails are paper thin but she just cant seem to understand that she is doing damage and she cant see that they are that thin. and her nail has started to lift from the nail bed!!!

i want to tell her that she need to have a break but i know she will not take no for an answer what would you do?? HELP!!

Best Wishes
Hayley xx

Boutiques Mobile Beauty

What's difficult to understand about the fact that if something is permanently adhered to the surface of the nail, if it is pulled off it is going to pull off layers of nail at the same time causing the nails to become weak and thin and wobbly which makes a poor foundation for the next nail to be built upon??? There are only so many layers to the nail .. eventually she will pull them all off. Is the woman unbelievably thick as well as blind? Surely she has the proof in front of her own eyes to see that what she is doing is causing great damage!!

What would I do? I would no longer enhance her nails.

 

[Bagpuss]

Thinking about this from another angle....if i went to a hairdressers with badly damaged hair and wanted bleach, bleach and more bleach and the hairdresser knew that by doing this my hair would snap off at the roots i am pretty sure any respectable hair dresser would refuse me.....if she continues to damage and destroy her nails due to what you are putting on them...(her picking/biting it off) maybe it is time to refuse her ...???

 

[mizzy_dizzy]

I would introduce her to shellac and tell her all its amazing qualities and that if she trusts you and gives shellac a chance it will be grate for her , tell her that after 2 weeks you will be back to do a NEW shellac for her,
After 2 weeks she will quite possibly be reformed both mentally with her picking and physically with her nails .
I'm on my 2nd shellac and my natural nails have not looked or felt like this in years , ! As I am a picker! (or I was)
Also the removal might be a big thing for her might explain her constant picking as well , I noticed this with a few clients of mine who are pickers/nibblers and even though there nails/fingers/hands (lol) look hurrendus when they come in the door they still sit there making comments about what's that bit? (hang nail) can you get that bit (cuticle) ect and even though there nails look like they don't care they will panic over the tinyest out of bit place, strange I know but I'm sure this adds to the picking the enhancements off its like they have an urge to check that everything's ok under there!
Shellac and its 10 minit removal will give her that, and the time her nails need to recover!

 

[geeg]

The mentality of the Serial Nail Biter is interesting.

The nail biter is definitely on a quest to create order; picking this, pulling that to even up or smooth out something that is rough. Can't leave anything alone that is irritating or out of place.

When a biter is biting the skin around the nail enhancements they are also pushing against the enhancement product and forcing it off the plate which in turn gives them something else that is 'out of order' to pick at (oh a bit of lifting). Once one nail coating is damaged, it then becomes a compulsion to pull them all off. AND they do.

If you can teach this person to use a small pair of scissors to nip off any skin that becomes prominent, instead of biting it, this helps enormously.

Solar Oil use every day AND she should be wearing a nice bright coloured polish. A bright colour helps as a trigger to make biters notice what they are doing and to stop doing it. Polish also hides damage or anything that they may be tempted to pick at.

It's definitely a partnership between you and the client that can really help solve a biting problem. You help by reducing as many chances as you can that she will pick and she agrees to really try to stop. If she is not willing to contribute to the partnership by trying then don't partner with her.

 

[pazzy]

I had a client who couldn't stop picking her nails from the side - (habit tic I think) even requseting me to make them thicker at the sides to compensate her habit, and despite me telling her I couldn't - I always came back to half picked nails. And would happily bite off the remaining nail in front of me :suprised:

At the beginning she denied it and would say they crumbled away.

Eventually, I stopped hearing from her and was kind of relieved, as it was so frustrating. So yes , you will eventually loose the client.

 

[~Emmsybabes~]

Ooo Yes very frustrating!

Reading that Gigi about nail biters was very interesting for me,
My 10 year old daughter is a nail biter to the point her skin surrounding her nail becomes swollen and sore.
Anyway I often apply l&p enhancements to her little nails in the hope it will break her habit as ONCE we did get to the stage she had lovely free edge length and her nail beds looked much longer... it didn't last long and she bit 2 off in the time waiting for me to apply a new set without even realising it.

So anyway I kept on applying and then usually soaking off as her nails are too little to infill really with her only being 10, I wanted to file as little as possible... I was totally wasting my time,
a combination of her age... the fact she is a nail biter and the fact she is my daughter so is often at the back of the 'nail queue' just ahead of me lol She often ended up with Lifting problems, or whole nails missing.
And to be honest I got a bit sick of trying, And sick of the fact her natural nails were actually becoming worse not better. (but then the guilt of her wanting pretty nails always made me give in)
Except from a few weeks ago I actually put my foot down, and in a bit of a temper I told her if she wasn't prepared to stop biting, then I wasn't prepared to sit for hours every few weeks and do her nails just to help her to ruin them further. I told her I DO understand it is hard to stop, but It had to be one or the other now... pretty nails NO BITING, or bite and have Mingin nails... her choice !

In the end, we settled on minx... well OH MY GOD! I wish I'd have done it sooner lol...
They are perfect for her, As her nails are so short and don't extend past her finger tips, the minx don't wear on the edges like they do on mine.
She has had LOADS of positive attention from them, her nails are growing beautifully underneath, she hasn't gone near them with her teeth as she knows she will ruin them. with gel or l&p it can take a while usually of slow nibbling to see a bit of lifting or a crack... with Minx its more instant 'damn I have ruined my pretty nails'
And the funky colours and designs look cool on shorter nails.

Even when yesterday she did accidentally pulled up the clear protective layer on one finger ( not bad after 3 weeks of wearing minx ) She wouldn't let me do anything to it because she loves them.

So perhaps reaaallyyyy try to persuade this lady into other options as a temporary measure.
Maybe wear minx yourself or shellac or something you think She would like next time you go to see her.

( Blimey I can waffle on lol)

 

[katiebbaby]

What's difficult to understand about the fact that if something is permanently adhered to the surface of the nail, if it is pulled off it is going to pull off layers of nail at the same time causing the nails to become weak and thin and wobbly which makes a poor foundation for the next nail to be built upon??? There are only so many layers to the nail .. eventually she will pull them all off. Is the woman unbelievably thick as well as blind? Surely she has the proof in front of her own eyes to see that what she is doing is causing great damage!!

What would I do? I would no longer enhance her nails.

I have a lady whom was exactly the same, and in the end I found out that my prices were to cheap, so she thought she might aswell get a new set every 3 weeks for an extra few pounds,,,,,, I tried to explain about them looking better and her nails becomin weaker etc,,,,,,, hence my full set price has gone up. xxxxx