Beas nails
Well-Known Member
Wow this has started up quite a debate!! I would like to clear up the fact that n here I feel I can express myself and use casual language. To a customer I would never be as casual as I would write things on here, I thought this was somewhere I can rant and ask for opinions. Secondly to customers I call it a fee not a fine. I don't charge the one offs but as many people thankfully understood this customer has canceled many many times so I felt I needed to make a stand. I rang her in the end explaining the situation, she was very understanding and said it had never occurred to her that when she canceled and changed treatments I was loosing money. Bless her she bought me a bottle of wine as a sorry and I actually think having that convo has helped our relationship greatly. I don't see anything wrong with having a fee as a deterrent, I'm not a monster i only use it if I feel I really need to. I get along so well with all my customers and have we mutual respect for each other which is wonderful and prob y I don't normally have any issues. Xxx