I have a client in later in the week for a half leg wax. She did used to have her legs waxed but one of the previous therapists that worked where I work got sacked because the client was left 'grazed' after waxing, and her skin was red and lumpy a week after her treatment. I know that this client is an ex-best friend of an established and experienced therapist, and I also know that she has been shaving her legs for the past few months, so I will have to explain to her that although I can wax all hair from her legs, she will get re-growth quite quickly as she has not been waxed for so long. But I am scared as to what caused the grazing and redness the last time she was waxed, as I really dont want to make the same mistakes! any ideas geeks?