Quantcast

the answer to my M4 assignement

SalonGeek

Help Support SalonGeek:

Status
Not open for further replies.

Fab Freak

Well-Known Member
Joined
Dec 16, 2003
Messages
3,326
Reaction score
70
Location
Bondsville, West Yorkshire
Hi there - some of your a few weeks back might remember my dilema trying to find the correct answer for this question, well here is the answer I gave.

I have and I passed this assignment and the course....


10) State the industry code of practice for dealing with complaints

The industry code of practice for dealing with complaints is to follow these steps: Take the customer to one side or a private room and establish the details of the complaint.

If this needs to be addressed by a superior then do so.

A resolution must be found to the complaint and steps taken to ensure this does not occur again, and the employee must remember the customer is always right.

If you cant resolve the complaint for any reason the customer has every right to contact your governing body such as ANT, Habia or Babtec for instance who are there to guide on such matters and assistance to either the client or the service provided.
 

dee

supernatural geek
Joined
Jun 18, 2003
Messages
5,576
Reaction score
135
Location
cambridge,ON canada .. but originally from uk , lo
very good, well done :)
 

Kitten

Well-Known Member
Joined
May 12, 2004
Messages
245
Reaction score
1
Location
Lincolnshire
That sounds very good indeed! I'll have to try and remember it - I'm doing my VTCT course in September!
 

Carole Lindsay

Well-Known Member
Joined
May 3, 2004
Messages
1,036
Reaction score
11
Location
Barnet
Fab Freak said:
Hi there - some of your a few weeks back might remember my dilema trying to find the correct answer for this question, well here is the answer I gave.

I have and I passed this assignment and the course....


10) State the industry code of practice for dealing with complaints

The industry code of practice for dealing with complaints is to follow these steps: Take the customer to one side or a private room and establish the details of the complaint.

If this needs to be addressed by a superior then do so.

A resolution must be found to the complaint and steps taken to ensure this does not occur again, and the employee must remember the customer is always right.

If you cant resolve the complaint for any reason the customer has every right to contact your governing body such as ANT, Habia or Babtec for instance who are there to guide on such matters and assistance to either the client or the service provided.
Congratulates Lou: by the way where did you find the answer in the end??
 

Fab Freak

Well-Known Member
Joined
Dec 16, 2003
Messages
3,326
Reaction score
70
Location
Bondsville, West Yorkshire
Carole Lindsay said:
Congratulates Lou: by the way where did you find the answer in the end??
Thanks Carole..
In the end I just used my common sence for the answer even though i did think this is the answer they wanted. - the question was really misleading as their isn't a Written code of Practice - its down to the Trade Description laws really and how you would deal with a complaint professionally - Its this kind of ambiguous question that makes we want to teach in a College one day to ensure all questions on courses are written in plain english and are not misleading....and the rest of course
 
Status
Not open for further replies.

Latest posts

Top