Fab Freak
Well-Known Member
Hi there - some of your a few weeks back might remember my dilema trying to find the correct answer for this question, well here is the answer I gave.
I have and I passed this assignment and the course....
10) State the industry code of practice for dealing with complaints
The industry code of practice for dealing with complaints is to follow these steps: Take the customer to one side or a private room and establish the details of the complaint.
If this needs to be addressed by a superior then do so.
A resolution must be found to the complaint and steps taken to ensure this does not occur again, and the employee must remember the customer is always right.
If you cant resolve the complaint for any reason the customer has every right to contact your governing body such as ANT, Habia or Babtec for instance who are there to guide on such matters and assistance to either the client or the service provided.
I have and I passed this assignment and the course....
10) State the industry code of practice for dealing with complaints
The industry code of practice for dealing with complaints is to follow these steps: Take the customer to one side or a private room and establish the details of the complaint.
If this needs to be addressed by a superior then do so.
A resolution must be found to the complaint and steps taken to ensure this does not occur again, and the employee must remember the customer is always right.
If you cant resolve the complaint for any reason the customer has every right to contact your governing body such as ANT, Habia or Babtec for instance who are there to guide on such matters and assistance to either the client or the service provided.