Amanda@Ritual
Active Member
I have a client who booked me at the beginning of the year to carry out treatments before her wedding ie: spray tanning, nails, waxing etc. It was my first 'proper' wedding package and didnt have any sort of signed terms and conditions/contract etc but did put on the quote that the deposit was non refundable.
However last week she told me she had been made redundant and needed to cancel a few of the treatments. She is getting married on the 28th Sept this year. And had already paid the balance of the money the week before she lost her job.
Do I refund a % of the money??
I feel like its the right thing to do under the circumstances and I think she kind of expects something back but think she is embarrassed to ask.
What makes it harder is that I have known her for the past 10+ years so feel even more guilty about it.
What should I do guys? Do I refund? What would be an acceptable refund?
Please help as my guilt is keeping me awake :cry:
Thanks xxxxxx
However last week she told me she had been made redundant and needed to cancel a few of the treatments. She is getting married on the 28th Sept this year. And had already paid the balance of the money the week before she lost her job.
Do I refund a % of the money??
I feel like its the right thing to do under the circumstances and I think she kind of expects something back but think she is embarrassed to ask.
What makes it harder is that I have known her for the past 10+ years so feel even more guilty about it.
What should I do guys? Do I refund? What would be an acceptable refund?
Please help as my guilt is keeping me awake :cry:
Thanks xxxxxx