Hi there ladies, can you please help me with this?
So basically I've done this upper lip wax on Saturday and the client called in today to say the area scabbed on the sides. We offered her a refund and she accepted but she thinks the refund is not enough.
I wasn't in the salon today so one of my colleague refund her and send me the pic but I can't see any diffence from the picture. My colleague said it looked drier on the sides.
I've not done anything different that I normally do but her skin looked quite sensitive.
The question I have is - can we get sued? As I said she wasn't burned and she is not been to GP with this.
I am really upset as this never happened to me in 7 years.
So basically I've done this upper lip wax on Saturday and the client called in today to say the area scabbed on the sides. We offered her a refund and she accepted but she thinks the refund is not enough.
I wasn't in the salon today so one of my colleague refund her and send me the pic but I can't see any diffence from the picture. My colleague said it looked drier on the sides.
I've not done anything different that I normally do but her skin looked quite sensitive.
The question I have is - can we get sued? As I said she wasn't burned and she is not been to GP with this.
I am really upset as this never happened to me in 7 years.