Waxing...Right advice given???

[champagne]

Hi Ya Skin Geeks help please to put my mind at rest....

I have a client with POD as some of you may know....

She has been in the salon this morning really distressed telling me that hair has grown back and that shes been in hiding for 10 days she came to me for 1st wax on 1st May..

This is facial hair and this was my initial advice which I still believe was the correct course of action.

Please advise if this was the wrong thing to do.

Booked client weekly appoints to being tackling the growth pattern, advised that plucking/shaving hair causes irregular growth.

Advised client that the hair MAY grow back finer after some time.

Advised this will be on-going for whatever amount of time it takes to get a regular growth pattern.

Waxing will be more beneficial as plucking my be breaking the hair and causing it to lie under the skin therefore growing through quicker.

Advised waxing is not a permanant menthod of hair removal.

She has been in today and told me that I have caused her to be very upset and that she cant go a week with the hair.....I advised her that i am aware of the trauma it must be causing her and that if she gives this a chance to work i am sure of good results.

I was sympathetic but she was very angry with me....I remained calm...

In the end I had to give her 2 choices 1) continue plucking 2) give the waxing at least 6 weeks and see where we get.

I was very pleasant to the lady in question, she also advised me that she went to another salon and they told her she shouldnt be waxing the skin as it looks very red. She then told me that i have caused it....

She has red, but not inflammed skin, this was like this before the waxing, I am sure that its due to 5 years of plucking.

I advised her to contact her GP and ask for hormone treatment, and to also look into electrolysis.

Have I advised the correct course of action?

 

[MINKUS]

IF in ANY doubt refer to docs, if its RED and looking iffy i would be 'cautious'

Probably more of a problem than waxing can tackle.:hug:

AMb xxxx

 

[champagne]

It isnt red as in sore.....the patches of skin have like a rosea look to them....I actually thought the skin looked better than it did before the wax...

I do alot of facial waxing and have great results,,,,,but what can you do with a client who needs it all gone now?

The hair is growing all over the shop all different stages and its only been 6 days since I started to wax it.....am I right in saying it will take time...?

 

[MINKUS]

whats pod?:green:

is she on any meds?

Not overly professional of the other salon to say YOU'D caused it...unless they know something you dont/saw it BEFORE the waxing.

 

[MINKUS]

sorry i miss read that SHE said you'd caused it?

Hmm i'd call this a 'wide bertha!'

If she's not happy with what you did and the results and the 'programme' you've explained to her as i say probably more than waxing can tackle (well to keep her happy anyway!)

 

[champagne]

Yep think you are right....I just wish she give it time.... she told me its been 5 years of plucking and shaving....

I know it could be controlled....I feel like ive made her upset...All i tried t do was help her..

Not too bothered about the other salon....they cant comment as they didnt do the 1st consultation...

POD polysystic ovarian disorder......Ive suffered that myself....Had my ovaries turned off and had implants..

 

[Swedish Beauty]

Hi!
I think you gave the right info. This is a client who expects miracles, and as we all know
we aren´t magicians...
In swedish we have a saying : "doing magic with your knees" (god, it looks stupid translated).
But basically it means that if it can´t be done, it can´t be done!
You are the professional in this, the other salon is not!

 

[Swedish Beauty]

Oh, and if it´s a hormonial disorder, sometimes even eloctrolysis can´t do the trick!

 

[kylieb]

I think you have done fab. You have given here all the right info. You haven't led her to believe the results are going to be instant like some therapists would. As for the redness I would advise you to retail her some sterex after wax tinted moisturiser. It's perfectly safe for using after waxing/electrolysis and will disguise the redness.
I would probably also write up a little leaflet explaining all the things you have told her in her consultation. Do 2 copies and get her to sign both. This way she is agreeing to what you have told her and cant come back blaming you. She can also refer to it if she needs too.
What makes me mad is I know that she must be really worried and cautious of this problem but you are trying to HELP her and to be honest I think she should think herself lucky she has found a good informative therapist to do the job!

Well done to you sweetie xxx

 

[champagne]

Beginning to feel a bit better xxx

 

[kylieb]

Beginning to feel a bit better xxx

In no way should you be feeling bad chick. It's just one of those things. We cant please everyone...unfortunately :hug: xxx

 

[Zo Zo]

I do not believe waxing will help with a client's hormonal facial hair growth. I also would not wax a client any more often than every 3 weeks. I believe she needs medical help and permanent hair removal. I would be urging her to see her GP, and get her onto electrolysis.

 

[soriminah]

I have PCOS - I have had laser done and the one thing they told me - because it's hormonal, the laser will not be 100% effective. It will for a while but then after a while I get another heap of hair come through.

From all her time plucking and waxing the skin would have been reddish looking anyway. When I have a 'growth spurt' and a lot of hair is coming through at once, my skin looks reddish.

Then it's back for another laser treatment........:irked:

 

[loubylou]

Hi Ya Skin Geeks help please to put my mind at rest....

I have a client with POD as some of you may know....

She has been in the salon this morning really distressed telling me that hair has grown back and that shes been in hiding for 10 days she came to me for 1st wax on 1st May..

This is facial hair and this was my initial advice which I still believe was the correct course of action.

Please advise if this was the wrong thing to do.

Booked client weekly appoints to being tackling the growth pattern, advised that plucking/shaving hair causes irregular growth.

Advised client that the hair MAY grow back finer after some time.

Advised this will be on-going for whatever amount of time it takes to get a regular growth pattern.

Waxing will be more beneficial as plucking my be breaking the hair and causing it to lie under the skin therefore growing through quicker.

Advised waxing is not a permanant menthod of hair removal.

She has been in today and told me that I have caused her to be very upset and that she cant go a week with the hair.....I advised her that i am aware of the trauma it must be causing her and that if she gives this a chance to work i am sure of good results.

I was sympathetic but she was very angry with me....I remained calm...

In the end I had to give her 2 choices 1) continue plucking 2) give the waxing at least 6 weeks and see where we get.

I was very pleasant to the lady in question, she also advised me that she went to another salon and they told her she shouldnt be waxing the skin as it looks very red. She then told me that i have caused it....

She has red, but not inflammed skin, this was like this before the waxing, I am sure that its due to 5 years of plucking.

I advised her to contact her GP and ask for hormone treatment, and to also look into electrolysis.

Have I advised the correct course of action?

You have had great advise and reassurance already so i wont repeat,
i did want to ask though,
do you think client could be exaggerating a wee bit,

you say you waxed her on 1st may,
she says she has been in hiding for 10 days,
its only the 6th today hun so she cant have been hiding for 10 days ,
i think she is just stressing far too much
:hug:

 

[champagne]

Zo Zo can i ask why you say 3 weeks?

If its facial hair & its all growing at different rates then I would have thought it needs to be waxed regularly to get the hair off & into a pattern...

Surely I cant leave her 3 weeks to begin with..... the hair is quite thick & noticeable.

I suggested weekly only until the growth pattern is established...

The client is in on friday for eyebrows....I will suggest GP again but i think shes been fobbed off & is a bit too embarressed....

Me.....id be knocking his door down till he did something!

Thanks everyone xx

 

[Zo Zo]

Pulling them out every week is not going to encourage them to grow at the same time. Leaving them for 3-4 weeks, then pulling them out, will encourage them to grow back at the same time.

However, I do not believe waxing is the answer for this particular client. She will not be able to cope with the growth and understandably so.

 

[champagne]

Thanks Zo Zo .....

I guess im trying to get her in and wax whats there to make it easier for her to continue & over time this time scale between appointments would increase,,,

I think you and others are right though....waxing for this lady is probably not the answer.

Thanks Guys

 

[Kim Lawless]

Waxing won't help her condition but it will help her cope with it. Let the doc deal with the condition and you deal with aesthetics.

You did great and as an aside, I think she sounds Radio Rental. I'd be fully booked next time she wants waxing. xx

 

[champagne]

Lol Kim....Im so annoyed because I know she couldve gone at the very least 2 weeks hai free....its such a shame...

But you are right ....something is not ticking...NEXT!