Well oh my gosh. I just phoned sweet squared about a missing item in my delivery and I was informed that because I am in ireland, I am now being charged £18 for p&p in all my orders!!!!! Even though northern Ireland is part of the uk!! I said that I had been ordering from sweet squared for years and this has never been the case. All my orders are quite large and I have always qualified for free delivery. Is this right? It seems a bit hefty to me. I might have consider changing to gelush because I can't cope with £28 postage every time!
Hey Crystaltash - thank you for the post. It's Samantha here and I am a little taken aback by this thread mainly because I was next to Jodie when she explained all of this to you over the phone but I have no problem in clarifying our actions so I hope the following helps.
So to our friends in overseas NI...
1. Sending to NI is classed as
'overseas' and not UK mainland - that is because - it IS overseas and not UK mainland.:biggrin:
2. Sweet Squared do not break the law and send hazardous goods through the post - it is against the law to send hazardous goods through the Royal Mail!
3. We use a courier company and we forward our goods to customers in a proper and professional manner. (We actually get wonderful comments by our customers on the high standard of our delivery system).
4. Due to the fact the NI is overseas, our courier company charges us
£36 to courier anything to NI - this could be 1 polish to a great box load of products!
5. We have only charged our NI customers HALF that amount - £18!! This means that we as a company are EATING the extra £18!
6. Through our on-line system, we realised that there were some glitches; very handy for those based in NI but not logical nor ethical for us to ignore.
7. Our NI customers can change their country address back to
UK mainland - but the parcel is still going overseas! This is when we realised we were then eating the entire £36 for large orders that would come under free P+P.
I think anyone with a business savvy head will agree that this was not conducive to great business practices for us! Until our on-line company fixes this glitch - guess what - you can still put in orders over £125 and get free P+P, but when it is fixed - there will be automatic £18 P+P applied with us still eating the extra £18.
So Crystaltash I am thrilled that you have been able to enjoy free P+P thus far but we can't continue to pay all
overseas charges - there has to be some give and take and due to the overseas glitch - we have thus far, given quite a lot! :biggrin:
So to conclude, due to our courier service, P+P will be £18 to NI and we will continue to suck up the added £18.
I hope this helps to clarify and as a glass-half-full kinda gal - I look at it this way... it could be £36 in P+P fees but it's not, it's £18!! Of course you do also have the choice to purchase from our friends Karen & Marina in Dublin - but then you would be paying in Euro's which I believe is more expensive and I sense you wouldn't be happy with that either, but I hope this clarifies once again and apologies for you not understanding this when Jodie was explaining it all to you the first time around.
Love & Respect :idea: