angelnailz
Well-Known Member
Hey guys
I`m wondering if any of you can advise, I dont know what to do next.
I had a client and her Mum in two weeks ago, done both sets of nails, they were really happy and booked before leaving for the infill appointment.
They were both due in this morning only yesterday I got a text from the client saying 'hey, it will just be me coming for infills tomorrow coz my mums keep falling off and its made her fingers bleed. I still want mine done though'. To be honest I was shocked, I thought I would ask more about whats happened when I saw the daughter this morning, but she no showed, no text/call. I called her, left a voicemail and texted her too but no response. Now I`m worried she hasnt turned up because she thinks I have made her mums fingers bleed and thinks I`m a bad tech.
I never have any complaints re nails 'falling off' and if they just 'fell off' would her fingers be bleeding?! I dont know whats happend, maybe she had tryed to remove them or something or caught them on something but I am nervous I must admit at the lack of comuniction and although I know in my heart I havent done anything wrong it`s comments like what she said in the text that can cause a bad repuation, am I worrying overlay? how would u react and what would you do next??
xxxx
I`m wondering if any of you can advise, I dont know what to do next.
I had a client and her Mum in two weeks ago, done both sets of nails, they were really happy and booked before leaving for the infill appointment.
They were both due in this morning only yesterday I got a text from the client saying 'hey, it will just be me coming for infills tomorrow coz my mums keep falling off and its made her fingers bleed. I still want mine done though'. To be honest I was shocked, I thought I would ask more about whats happened when I saw the daughter this morning, but she no showed, no text/call. I called her, left a voicemail and texted her too but no response. Now I`m worried she hasnt turned up because she thinks I have made her mums fingers bleed and thinks I`m a bad tech.
I never have any complaints re nails 'falling off' and if they just 'fell off' would her fingers be bleeding?! I dont know whats happend, maybe she had tryed to remove them or something or caught them on something but I am nervous I must admit at the lack of comuniction and although I know in my heart I havent done anything wrong it`s comments like what she said in the text that can cause a bad repuation, am I worrying overlay? how would u react and what would you do next??
xxxx