Would appreciate some input from salon owners who may have experienced something similar.
A friend of mine has a popular town centre salon and rarely has any problems.
Yesterday a man who had a massage a few days previously called to say that as a result of his trt he had had four days off work and had been in a A and E due to severe pain etc.
He has had massages before with the same therapist and no problems. She did the same trt, checked pressure and did everything right.
She fears he may take this further and said she would speak to therapist and get back to him.
My advice was to call him and say sorry that he is in pain but that she is very sure that the therapist did everything correctly. Everybody reacts in different ways at different times and it may just be that his stress/toxin levels were extremely high and his body reacted accordingly.
I also told her not to offer any kind of goodwill gesture as it may be seen as admitting liability.
Would everyone agree or would you add anything/say anything different.
All advice given asap gratefully recieved so I can put her mind at rest.
Thanks
A friend of mine has a popular town centre salon and rarely has any problems.
Yesterday a man who had a massage a few days previously called to say that as a result of his trt he had had four days off work and had been in a A and E due to severe pain etc.
He has had massages before with the same therapist and no problems. She did the same trt, checked pressure and did everything right.
She fears he may take this further and said she would speak to therapist and get back to him.
My advice was to call him and say sorry that he is in pain but that she is very sure that the therapist did everything correctly. Everybody reacts in different ways at different times and it may just be that his stress/toxin levels were extremely high and his body reacted accordingly.
I also told her not to offer any kind of goodwill gesture as it may be seen as admitting liability.
Would everyone agree or would you add anything/say anything different.
All advice given asap gratefully recieved so I can put her mind at rest.
Thanks