apologies for this long winded story but here goes. bought a caci machine from caci, paid with hard earned cash 8 weeks ago. 3 weeks ago noticed a small split in the white lead of the probe, anyone that uses the caci will know what i mean. so i rang the rep to say about it, no answer, left a message, no reply.
next day i go to use the caci and no current is going through so i pressed the split lead and it worked and then didnt and then did. rang rep again, no answer and no reply so rang head office, passed here there and everywhere and told someone would ring me back, this has gone on for three weeks now.
so, last week rang my rep again and someone answered hoooray, except the someone told me my rep had left and she had taken over her job, yet again i explained what had happened she said she would ring head office and get back to me which she did and said my caci is under warranty and they would replace the leads, she gave me the number of the person to ring which i did numerous times over the last week to be greeted by a voicemail and no reply. anyway today i rang the rep again and no answer so i rang head office again and explained to 3 different people what has happened to be eventually told i will have to buy new leads as caci don't manufacture caci so parts arnt covered by warranty.
so i asked who does manufacture caci to which he refused to tell me! now as you can imagine i have shelled out a lot and i mean a lot of cash for this machine and i really do not have the money to replace parts 8 weeks in and even if i did have the money i feel like i shouldnt have to be replacing parts so early on. i feel so let down and annoyed. i dont know from one day to the next if im guna have current or not as its so tempremental. any advice?
next day i go to use the caci and no current is going through so i pressed the split lead and it worked and then didnt and then did. rang rep again, no answer and no reply so rang head office, passed here there and everywhere and told someone would ring me back, this has gone on for three weeks now.
so, last week rang my rep again and someone answered hoooray, except the someone told me my rep had left and she had taken over her job, yet again i explained what had happened she said she would ring head office and get back to me which she did and said my caci is under warranty and they would replace the leads, she gave me the number of the person to ring which i did numerous times over the last week to be greeted by a voicemail and no reply. anyway today i rang the rep again and no answer so i rang head office again and explained to 3 different people what has happened to be eventually told i will have to buy new leads as caci don't manufacture caci so parts arnt covered by warranty.
so i asked who does manufacture caci to which he refused to tell me! now as you can imagine i have shelled out a lot and i mean a lot of cash for this machine and i really do not have the money to replace parts 8 weeks in and even if i did have the money i feel like i shouldnt have to be replacing parts so early on. i feel so let down and annoyed. i dont know from one day to the next if im guna have current or not as its so tempremental. any advice?
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