LoveBeauty1
Well-Known Member
Wow, A-lift for me then ahaa
I would recommend to write a letter as suggested to Dean Nathanson. Stating your situation and how you have been treated. And that you want the parts replaced as soon as possible or state a time when you'd like them replaced.
Unfortunately this is not the first time caci have sold faulty goods. I know from personal experience. I had to be very clear and strong what I wanted otherwise it would be court action. They had to replace the whole machine.
Don't be feel or be bullied. Be strong, tell them what's happened and tell them what outcome you want.
Your machine is not fit for purpose and they have sold you a machine with faulty parts.
Hth and good luck
Carla-Jane
Definitive Health & Beauty
Sent from my iPhone using SalonGeek
I've always been very sceptical of Caci and their claims. There seems to be very little information available to support the toning of muscle tissue via the Golgi tendon organ. If we could lift and tone muscles in this manner we'd never go to the gym again. I've been an ardent fan of Ultratone for years, it's the only machine with the medical devices directive and muscles are actually stimulated. They're guaranteed for 10 years and the customer support is amazing. I've been dealing with the same chap for 14 years! I've never had a Caci rep able to provide a convincing statement about their micro-current machines, they have amazing effects on skin and collagen production, also the machines may have come on a little since I first encountered them, but I'm extremely dubious. Sorry, I didn't really help you much there.
The customer service you've had is shocking. I could be wrong but I seem to remember Ellisons recommending a fabulous chap who made/repaired cables for many different machines, a proper British, garden shed, short of chap! it may be worth giving them a tinkle.
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