Just had a message from a client.... two of her nails have broken and can I sort them out. So I told her yes I can and also told her the charge. She tells me that she is not happy having to pay and can I not repair them free of charge so I tell her that I can't because it wasn't me who broke them, that there is no fault with my work ( I have happy regular clients who come back time and time again) and that she needs to take more care of her nails by oiling them etc like I told her in the first place and like I had written on her aftercare sheet and which she hasn't done. Did I say the right thing? And is it me or do acrylic nails attract this sort of fuss? For every few sets I do there is always one person with a problem. Last week it was someone who decided they wished they'd had natural coloured tips after all and I again find myself standing my ground that I cannot replace at a dicounted rate as it was her decision..... does anyone else have impossible clients like this or is it just me?