Gina Ballerina
Well-Known Member
Afternoon all,
I had a client in for a spray tan on Saturday. After she filled out her record cards I brought her into the treatment room for a consultation.
She asked why she hadn't had a patch test so I told her I don't patch test every client before spray tanning (I do for tinting) unless they think they might be sensitive to tanning products, have v. sensitive skin, eczema, pigmentation issues etc.
I said she is welcome to have a patch test and come back another day for treatment which she did.
I swiped her arm with solution and off she went.
She has had a reaction (I don't know how she has reacted or how badly) and called the hairdressers in which I work and has gone mad on the telephone,she is v angry and upset and said she works for the health service and is going to put it all over twitter (???)
She saying I tried to convince her not to have a patch test.
It was an odd treatment from the start - she arrived 30 mins early and seemed very annoyed to be waiting. She said she only wanted her body tanned and not her face as she wants to use her usual fake tan for her face to which I replied that she could but it may be difficult to match the tan and so she might like to reconsider.
I can't explain but it just seemed odd, she was very nervy and just didn't seem happy to be there.
I did not try to convince her not to have a patch test because quite frankly I was happy for her to have the test and leave and I knew when she left that she wouldn't be back wether she reacted or not.
I now need to call her to call her to defuse this situation but I am confused what to say because she had a patch test because she wanted one and she has reacted, I am sorry she is not happy but really I do see this as the massive problem that she does.
I was thinking I would call her and say - I'm sorry to hear you have reacted to your patch test and how can I help?
What would you do?
She hasn't called me but wanted to speak to the owner of the hairdressers I rent from (I think maybe she thinks I work for them)
P.S early merry Christmas to everyone xxx
I
I had a client in for a spray tan on Saturday. After she filled out her record cards I brought her into the treatment room for a consultation.
She asked why she hadn't had a patch test so I told her I don't patch test every client before spray tanning (I do for tinting) unless they think they might be sensitive to tanning products, have v. sensitive skin, eczema, pigmentation issues etc.
I said she is welcome to have a patch test and come back another day for treatment which she did.
I swiped her arm with solution and off she went.
She has had a reaction (I don't know how she has reacted or how badly) and called the hairdressers in which I work and has gone mad on the telephone,she is v angry and upset and said she works for the health service and is going to put it all over twitter (???)
She saying I tried to convince her not to have a patch test.
It was an odd treatment from the start - she arrived 30 mins early and seemed very annoyed to be waiting. She said she only wanted her body tanned and not her face as she wants to use her usual fake tan for her face to which I replied that she could but it may be difficult to match the tan and so she might like to reconsider.
I can't explain but it just seemed odd, she was very nervy and just didn't seem happy to be there.
I did not try to convince her not to have a patch test because quite frankly I was happy for her to have the test and leave and I knew when she left that she wouldn't be back wether she reacted or not.
I now need to call her to call her to defuse this situation but I am confused what to say because she had a patch test because she wanted one and she has reacted, I am sorry she is not happy but really I do see this as the massive problem that she does.
I was thinking I would call her and say - I'm sorry to hear you have reacted to your patch test and how can I help?
What would you do?
She hasn't called me but wanted to speak to the owner of the hairdressers I rent from (I think maybe she thinks I work for them)
P.S early merry Christmas to everyone xxx
I