clownyclaire
Well-Known Member
arghhh had a client who i done a fullset of acrylics in way back july.... she left it til sept and wanted another set (no infils inbetween) i told her i was going away the week after so had to be done the week before i was going away to which she agreed..
anyway i done them whilst away she text to say one has split!! (as i was abroad i left phone at home) so came home to a text to which i went around there to see that by this time she had pulled another 2 off (one hand all intact ) she showed me where it split.. ( this bearing in mind was nearly 3 weeks on from when she had the set first applied) i said that if she was coming for infils i will apply the broken one free of charge (and the ones she agreed she pulled off) she never took the offer of fixing the broken nails... and now 3 AND A BIT MONTHS LATER wanting another set WITH DISCOUNT!!!! ive said that she can have £5 off meaning she would have to pay £20 and she said she was hoping more of £15.... anywya in the long run i said i have a buisness to run and if your not happy with them in the first place maybe you should of gone to the local shops.. she then started to become the nail tech and say it was the way they were filed... omg wot can i do... i use nsi and have been a nail tech for nearly 6 years- ( 3 of which ive braved the outside world) and this is the first time EVER ive had someone come back complaining and wanting discount..... ive had the odd one come off due to getting course of car door accident but only a very small amount over the years (8 seperate nails id say so- usually on the same people)so dont think it has anything to do with prep as it was a snap aparently along the free edge...
sorry if this isnt in the right place just my bloods boiling slightly....AND BREEEEATHEEE
anyway i done them whilst away she text to say one has split!! (as i was abroad i left phone at home) so came home to a text to which i went around there to see that by this time she had pulled another 2 off (one hand all intact ) she showed me where it split.. ( this bearing in mind was nearly 3 weeks on from when she had the set first applied) i said that if she was coming for infils i will apply the broken one free of charge (and the ones she agreed she pulled off) she never took the offer of fixing the broken nails... and now 3 AND A BIT MONTHS LATER wanting another set WITH DISCOUNT!!!! ive said that she can have £5 off meaning she would have to pay £20 and she said she was hoping more of £15.... anywya in the long run i said i have a buisness to run and if your not happy with them in the first place maybe you should of gone to the local shops.. she then started to become the nail tech and say it was the way they were filed... omg wot can i do... i use nsi and have been a nail tech for nearly 6 years- ( 3 of which ive braved the outside world) and this is the first time EVER ive had someone come back complaining and wanting discount..... ive had the odd one come off due to getting course of car door accident but only a very small amount over the years (8 seperate nails id say so- usually on the same people)so dont think it has anything to do with prep as it was a snap aparently along the free edge...
sorry if this isnt in the right place just my bloods boiling slightly....AND BREEEEATHEEE