Well I'm unhappy to report that my 5th lamp has died again today (Friday 20th June 2014).
Same old fault and popping noise and the left hand side of the bulbs die.
To say I'm p*ssed off is an understatement.
I will NEVER buy another CND lamp again, especially when they have had issues with them since 2011 which was when my first lamp was replaced.
Simply not good enough CND AND SWEET SQUARED! Lost revenue, time and stress in having to drive 50 miles up the motorway to swap lamps in the past, cancel customers or have appointments run over as it's taking me 6 minutes per hand to cure one coat.
All this warranty business is a disgrace, there are manufacturer faults on the lamps which has been confirmed by CND/Sweet Squared, nobody should have to part with the cost of the lamp and play a guessing game on whether it will last or not!
I was given a lamp free of charge as a goodwill gesture for all the issues I had experienced, it's still within its warranty period as it was delivered in September 2013 yet they are REFUSING TO REPLACE as they say it was a good will gesture on an out of date warranty. Yes, the original lamp was purchased in 2010 but it has had the same fault and been REPLACED 3 times from 2011 to 2014 not forgetting that I purchased a SECOND lamp as a back up in 2013 to then have that also fail to work! With these KNOWN faults there should be an extended warranty given on every replacement lamp.
This should NOT be about warranty periods, this should be about whether or not a confirmed manufacturing fault has been rectified and it hasn't.
I am bitterly, bitterly disappointed and have totally lost faith in a company that I have invested heavily in over the years. Time to move on to pastures new, not that I expect CND or S2 to actually give a stuff.
:evil::evil::evil::evil::evil::evil::evil::evil::e vil::evil::evil::evil::evil::evil::evil: