Well I can't reply until you empty some of your inbox...hoarder!! Xx
Ha! Deleted for your good self twinners!!!
Well I can't reply until you empty some of your inbox...hoarder!! Xx
I've ordered my nail dome on Facebook the nail dome page, so easily ordered & paid, no messing, very reasonably priced considering she is posting to ROI, can't wait to receive it & get snapping
After my l experience I'm just glad to have a nail globe made by twinners. I will never again buy through Facebook!
What happened via Facebook?
I will PM the gorey details but I am livid today I still haven't got a refund and even PayPal have confirmed she is lying to me. Disgraceful!!! I don't care of I get told off for this. If it's s2 people are allowed to vent so what's the difference?
I will PM the gorey details but I am livid today I still haven't got a refund and even PayPal have confirmed she is lying to me. Disgraceful!!! I don't care of I get told off for this. If it's s2 people are allowed to vent so what's the difference?
Have things taken a further downhill spiral since the offer of a refund?
I've been following your 'Dome dilemma'
Sent from my Nexus 7 using SalonGeek mobile app
Oh victoriabar I feel on the verge of a nervous breakdown after this lol! The saga continues, I've returned the item, and she's left it in the Royal Mail sorting office since Friday, still No refund received to date. Last night She told me that I as the buyer need to close down my claim before she can refund me as PayPal doesn't allow refunds with an open case? What? Am I missing something? I just don't get it why can't she just tell PayPal and then refund me!
I called PayPal today and they told me that in no way would they ever do or advise this!
Sorry to be so public but I actually think people need to know this!! Sorry if this gets the thread closed guys but the last one was shut down when genuine concerns were being voiced! I'm a very honest person and I hate feeling I'm being lied to!!
I really feel for you. Can paypal not do anything more? Shes advertising for more custom but yet she can't satisfy her current customers :s
Sent from my GT-I9300 using SalonGeek mobile app
Last night She told me that I as the buyer need to close down my claim before she can refund me as PayPal doesn't allow refunds with an open case? What? Am I missing something? I just don't get it why can't she just tell PayPal and then refund me!
I called PayPal today and they told me that in no way would they ever do or advise this!
Actually, I think this is correct as I've just had a similar problem.
I sold an item via eBay however after a couple of weeks I always throw receipts out (clearing out my purse & assuming there isn't a problem). Anyway, a month after sending it, the buyer contacted me to say she hadn't received. It seemed very odd to me that she'd only realised a month later but obviously I'd chucked the receipt so didn't have any evidence.
Before giving me an opportunity to reply, she opened a case against me. When I went in to PayPal to organise a refund because it was an open case it wouldn't let me. It stated due to dispute the case was suspended pending investigation. I couldn't use my PayPal account at all. I even transferred money in to it (at my cost) and it wouldn't work.
Eventually I organised a refund through the eBay links. One week later the item was returned to me. Royal Mail had tried to deliver it and returned it to their office for collection. She never collected it. The outcome? I've got the item back but she was refunded for everything (including postage) despite the fact it was her fault for not collecting it!
I realise you've spoken to PayPal but all I can say is that I had this exact problem and so don't think what she's said is necessarily untrue.
As for not collecting the item since Friday , it's only been 2 working days! She might just have a lot on. I know that very often I can't collect things for a week.
Fingers crossed- I hope you get it sorted.
Totally agree DO NOT close the case until you have a refund, its not true that you cant refund whilat a case is open. I recently had cases against me ( I took ages to post, all my own fault) and so refunded. You click on details and refund!! I'll try and take a pic but you absolutely can refund when a case is open.
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