Diabetic & burnt by laser hair removal

[heatherp]

Hi Guys,

I saw my neice yesterday, she is 24 and has been diagnosed diabetic since she was about 8 injecting 3 times per day.

Unbeknown to me she has been having laser hair removal on her underarms and on her 4th visit last week they burnt her.

When I say burnt, they really did, there is a burn mark about 3 inches square on her under arm and a really sore big blister in the middle.

She also proceeded to tell me that although she put that she was diabetic on the consultation form, that they have never asked her for a doctors note before proceeding - is this right???

She also said that they have more than one machine and on one, the heat guard isnt even working:!:

She has never had the same therapist and on this last visit she mentioned to the girl it felt hot and the girl told her they had turned it up a little but at the end of the session, they asked her to fill out another consultation form as they couldnt find her old one - so how would they know what her old heat setting was and if they had turned it up "A LITTLE" :?::?::?:

I am not a happy bunny and wonder if someone can give me some advice on what I can do to help her

Thanks peeps

 

[Rockateer]

Has she approached them?
I cannot believe they asked her to fill out the consult AFTER the treatment, I too would be very unhappy, never mind the fact that they lost the bloody thing..it was RX 4.........of 6? Unless they apply the same guidlines for evey client how did she know what "turning it up a little " was??
With regards to her being a diabetic, It depends on the insurance etc, In our company we do not need an approval letter from a doc however we check the meds- photosensitive properties etc as some diabetic meds seem to have slight tendencies for diabetics to contain these etc, but by and large all is ok once the condition is regulated, controlled, plus she has had it since she is 8.......we would ask how its monitored etc...we would always patch test and to be honest have to air on the side of caution....spf etc being paramount for all, in particult clients that would have even higher sensitivities...
Thats our policy, no doubt i will be corrected on this..!!
Sory to hear of this though...what was has she been treating it, is there pigmenttion marks in the rea, is the burn the same diameter etc as the laserhead?
The therapist actually told her that the heat guide was not working?????

 

[louwesley]

this is exactly why the cqc shouldn't be de-regualting lasers and ipls!
I work for a skin clinic part time as well as running my own mobile business we have all the correct registraion a gp on hand and top training. She shouldn't be having it if she's a type 1 diabeteic type 2 is ok though, the burn will go down albeit slowly due to the diabetes and there may be slight pigmentation left where the mark has been which could take 6 months to return to normal. She shouldn't return until all trace have gone and then she should be patch tested again. It all depends on the diabetes really and how quickly her skin heals. Where did she get it done?

 

[Lorrainelola]

I am type 1 diabetic and I would never have this treatment. diabetics take longer to heal. Even a blister or scratch takes longer to heal for us. I do hope she is ok.

 

[mrsjones]

According to this website, diabetes is a contraindication to laser hair removal and should not be treated. I would take legal action if your niece is badly burned xxx

Contraindications of Laser Hair Removal

 

[heatherp]

Just wanted to bump this up a little as my neice (who is type 1 diabetic by the way) is coming in to see me tomorrow and says would I contact the salon for her.

She says the salon did a patch test and filled out a consultation which was what they had lost on the day they burnt her

She says that when she went back into the salon to show them they looked a bit shocked but spoke to a man there (she doesnt know who or what capacity he was) and he said "these things happen". She saw an on site doctor who put her under a light to help healing and ask her to come back the next day to do it again then gave her 5 days worth of cream and told her it would be ok after that.

However its not healing, she has visited a doctors who has prescribed
anti biotics and the salon has not been in contact with her since she left with the cream.

She says it looks like its going to scar and is so sore she can't hold her arm fully up.

What course of action would my fellow geeks take??, any advice greatly appreciated.

 

[nails for u]

in order to procecute a correctly insured and regulated practioner you must proof beyoned the balance of probability that the treatment was compromised by the practioner whwther working under guidence or not who bears responability after client has left clinic as regards legal action is a minefield i for one are ith the practioner

 

[heatherp]

nails for u - so would you not consider the practioner was compromised by the fact that they carried out this treatment then ask her afterwards to fill in another consultation form as they had mislaid her first one, also that the heat guard was not working on one of their machines, that they hadn't even bothered to contact her since to see how she is??

You say you are with the practioner, may I ask why and if you offer this service is this something that happens alot and is classed as acceptable?

 

[heatherp]

Anyone else have any advice for me??

 

[nails for u]

hi there yes im a practitioner i use ipl,yag,q switch and also agent for a laser company and find it so hard as i have a fair few people ring me up with problems after treatments with other practioners usal things are hasnt worked pigmentation issues phytosensitivity etc i may have come across a bit short in my previous post but what im trying saY is most practitioners have vast experience in depth training etc and to comment on someone elses treatments or to suggest legal action is opening up a can of worms as we do not no the exact details ie post treatment advice and recommendations were theese followed exactly i believe in theese delicate cases the people to look to or advice would be the healthcare commission or an independent consultant dermatologist ,or burns specialist and most certainly not some no win no fee soliciter as i would presume a consultation with an independent medical specialist for correct diagnosis and opinion will not be cheap and if wound healed fine etc what are the grounds for conpensation is it loss of earnings again has to be proven is it personal injury is it possible future complications is a professional misconduct issues all im suggesting is dont make pie in the sky accusations before having proper medical reports o back you up or you may end up financialy losing out ,countersued etc good luck if you want my advice im always here

 

[nails for u]

has the area now become infected if her gp has prescribed antibiotics ,has she been back to the clinic yet if they have on onsite medical professional who dispensed prescription medication cream they must of filled a report or documented there opinion some how also if any function on my machines is not working the control panel wouldnt let the head deliver shots maybe speak to the company owner prepare a list of questions if a member of there staff has quoted machine was faulty ask why it didnt have manufacturers saftey guidelines followed etcetc has the incident been recorded in there accident book might be good to know as what theyve entered if your neice has signed could act in court as a future disclaimer let me no your progress

 

[Liven]

Oh NO!diabetic person can not take laser hair removal treatment,the clinic is irresponsible.

 

[handbagqueen]

I agree. That goes to show no proper consultation was carried out A diabetic is contraindicated to laser teratment. The therapist was clearly incompetant. Its an absolute disgrace especially for a laser treatment.

 

[Lynne Baker]

Just to play devil's advocate here, but if you were diabetic wouldn't you check out with your GP/consultant first whether this is an ok treatment to have?
Not casting aspersions on anyone's professionalism here, but given the fact that it would be me (as the diabetic) who would suffer I'm the one with the vested interest in ensuring that diabetes is not contra-indicated, aren't I?

 

[Miss Sylk]

Anyone else have any advice for me??

Hmm.....i cant advise where to start with legal action sorry. She should send a formal letter of complaint to the practice owner or manager. She has been treated very weakly with such a top end procedure. I find it hard to believe they cocked up so much. They need to be stopped before they do it again.

Has she got a copy of all the sheets she signed? She should have a copy of the consultation/disclaimer form. Read the small print, they could have a get out clause. She is entitelled to a copy of all the forms she has signed, go get a copy from the clinic and check for loop holes. Still worth getting some free advice from a solicitor.

See the doctor as much as she can as her medical records will help if she takes them to court.

I hope she finds the right legal action to take and get on it fast!

 

[silverbird9t9]

If she is considering legal action it is worth checking home insurance and union membership as these often offer legal cover. They can advise by telephone initially.

 

[Auntie M]

Just wanted to bump this up a little as my neice (who is type 1 diabetic by the way) is coming in to see me tomorrow and says would I contact the salon for her.

She says the salon did a patch test and filled out a consultation which was what they had lost on the day they burnt her

She says that when she went back into the salon to show them they looked a bit shocked but spoke to a man there (she doesnt know who or what capacity he was) and he said "these things happen". She saw an on site doctor who put her under a light to help healing and ask her to come back the next day to do it again then gave her 5 days worth of cream and told her it would be ok after that.

However its not healing, she has visited a doctors who has prescribed
anti biotics and the salon has not been in contact with her since she left with the cream.

She says it looks like its going to scar and is so sore she can't hold her arm fully up.

What course of action would my fellow geeks take??, any advice greatly appreciated.

 

[RosieR]

Welcome to the forum Auntie M.

Do you have a question to put to the Op?
heatherp has not been on the forum since 2020 so a response is highly unlikely, so don't think that you are being ignored.