Hey everyone,
I'm in need of some advice...
Basically, I had an "annoying" experience with one of my eyelash extension clients. I'm a mobile therapist, and the first time I visited this client, she had me waiting for half an hour (after I had set up) while she sat and ate an egg sandwich. I went round to hers to do a half set at 8.30pm (which is a really late for me but the only time she could do apparently) and she was one of those clients who kept wriggling around and generally being quite, well, difficult. By the time I left it was 11.30pm! Ridiculous. Anyhoo, she text me a few days later saying could she get "topped up" to a full set.... So I went round and done so...
Then a couple months passed... And she asked for a half set again. So I went round, and if I'm honest I'd say I done more of a full than a half set, because I sensed she would text me asking to get topped up to a full. I charged her for a half set, they looked amazing.
That was 4 days ago and she has just sent me a blunt text sayin "hi, my eyelashes are falling out quite bad, especially in the left eye can u sort them".... She is basically asking me to go round there for free and infill after only 4 days! I'm really annoyed, I have been doing this for years and never had this situation before so I know it's not my "technique", and my client is a bad fiddler (irritates me so much)... I just don't know what to reply to her. She is booked in for a maintainance in a couple weeks time...
What do I say? I don't wanna lose a client but at the same time I'm not up for doing stuff for freed when I'm busy enough
I'm in need of some advice...
Basically, I had an "annoying" experience with one of my eyelash extension clients. I'm a mobile therapist, and the first time I visited this client, she had me waiting for half an hour (after I had set up) while she sat and ate an egg sandwich. I went round to hers to do a half set at 8.30pm (which is a really late for me but the only time she could do apparently) and she was one of those clients who kept wriggling around and generally being quite, well, difficult. By the time I left it was 11.30pm! Ridiculous. Anyhoo, she text me a few days later saying could she get "topped up" to a full set.... So I went round and done so...
Then a couple months passed... And she asked for a half set again. So I went round, and if I'm honest I'd say I done more of a full than a half set, because I sensed she would text me asking to get topped up to a full. I charged her for a half set, they looked amazing.
That was 4 days ago and she has just sent me a blunt text sayin "hi, my eyelashes are falling out quite bad, especially in the left eye can u sort them".... She is basically asking me to go round there for free and infill after only 4 days! I'm really annoyed, I have been doing this for years and never had this situation before so I know it's not my "technique", and my client is a bad fiddler (irritates me so much)... I just don't know what to reply to her. She is booked in for a maintainance in a couple weeks time...
What do I say? I don't wanna lose a client but at the same time I'm not up for doing stuff for freed when I'm busy enough