pinkshell_nails
Well-Known Member
Hi guys,
Well today i had the misfortune of experiencing something i hoped i never would! Last week i applyed a set of nails to a nail biter who's nails were very short to say the least. I went through the whole procedure with her that she couldnt have them too long as she would be prone to losing one or more, and that because she bites her nails they will grow faster, therefore possibly her needing her infill/maintenece a little sooner than normal. Well she pinged off one nails, so i replaced it free of charge, and today she booked in as she had lost another. Well i asked her to take a seat and she said "actually i wanted to talk to you". So she then proceded to tell me that she wasnt happy with her nails, and she didnt want the one that had pinged off replaced, she wanted a refund! Shock horror!. Now i had a good look at her nails, and i have to say apart from slight lifting on one nail, i was really, really happy with them. They were natural tips with ezflow blue glitter on the tip, and they looked a squillion times better than when she first came in. I was really put on the spot, in the middle of a hectic day and i didnt know what to do? I went through the whole thing of, well they may lift a little due to her job, and also that i thougt they were too long for her, and that matter of fact i was really pleased with them and thought they were fine, but she wasnt having any of it and wanted a refund, so i begrudgingly gave her almost all of her money back. Now after thinking about it, i realise that this lady is now happily walking round with my nail enhancements on and my £25 in her pocket, and needless to say i am peeved off in a major way, what would you have done in my situation, i feel really naive and stupid, but mainly bloody annoyed with myself!
Michelle x
Well today i had the misfortune of experiencing something i hoped i never would! Last week i applyed a set of nails to a nail biter who's nails were very short to say the least. I went through the whole procedure with her that she couldnt have them too long as she would be prone to losing one or more, and that because she bites her nails they will grow faster, therefore possibly her needing her infill/maintenece a little sooner than normal. Well she pinged off one nails, so i replaced it free of charge, and today she booked in as she had lost another. Well i asked her to take a seat and she said "actually i wanted to talk to you". So she then proceded to tell me that she wasnt happy with her nails, and she didnt want the one that had pinged off replaced, she wanted a refund! Shock horror!. Now i had a good look at her nails, and i have to say apart from slight lifting on one nail, i was really, really happy with them. They were natural tips with ezflow blue glitter on the tip, and they looked a squillion times better than when she first came in. I was really put on the spot, in the middle of a hectic day and i didnt know what to do? I went through the whole thing of, well they may lift a little due to her job, and also that i thougt they were too long for her, and that matter of fact i was really pleased with them and thought they were fine, but she wasnt having any of it and wanted a refund, so i begrudgingly gave her almost all of her money back. Now after thinking about it, i realise that this lady is now happily walking round with my nail enhancements on and my £25 in her pocket, and needless to say i am peeved off in a major way, what would you have done in my situation, i feel really naive and stupid, but mainly bloody annoyed with myself!
Michelle x