I had a girl and her sister came in yesterday morning for lash extensions. I explained all the options available and the first girl opted for the lashes that have 3 per bulb. I said I would do 1 eye first and let her see before I proceed with other eye. Both agreed that more lashes would look better. After I finished both girls agreed they looked amazing. But by this point the sister decided she no longer wanted extensions. Odd I thought. Explained that she would need to come back to me to get them removed with a special remover and gave all the appropriate aftercare.
About 3 hours later I got a phone call from the girls mum saying she wanted a refund of the lashes. I asked why and she said her daughter thought they were irritating her eyes so she went to sallys to get a remover but they told her to go to a salon to get it done properly. So she went to another salon to get them removed and it took 30mins to do it and now her eyes are all red and bloodshot and she wants a refund. She also didnt like how they looked. I said both girls liked them after they were done and if she didnt like them she should of said at the time. Mum said she is a young shy girl so wouldnt of been able to say she doesnt like them. So she asked if she could come up for the refund. Explained if they were irritating her eyes she should of came back to me and I would of removed them. She said the other salon was closer to sallys. And because of my extensions her eyes are now sore. I said that might not be entirely down to me it could be the other salon if they didnt use the right remover so I cannot be held responsible for that. And I did explain to her to come to me to get them removed. But again the mum said she would of been too embarassed.
I told her there is nothing I can do regarding a refund as she didnt come to me nor did she say at the time she didnt like them. The mum said the other salon said there was far too meny lashes put on, but I was only going by the clients request. I wouldnt say there was too meny on, it gave her a full look. I could of put even more on but didnt want to as it wouldnt of looked right plus it would of been too heavy.
Is this a case of trying their luck to get a refund? Seeing as the mum kept asking when SHE can come in for the refund as the girl is too embarassed. So that would mean I wouldnt get to see if the lashes have been removed or not. I am adament Im not going to issue a refund though as she didnt come to me to get them removed. If they were irritating her so much she would of came back straight away instead of going to sallys then another salon.
The mum said she would call me back, although didnt hear from her yesterday afternoon so Im guessing she isnt going to.
About 3 hours later I got a phone call from the girls mum saying she wanted a refund of the lashes. I asked why and she said her daughter thought they were irritating her eyes so she went to sallys to get a remover but they told her to go to a salon to get it done properly. So she went to another salon to get them removed and it took 30mins to do it and now her eyes are all red and bloodshot and she wants a refund. She also didnt like how they looked. I said both girls liked them after they were done and if she didnt like them she should of said at the time. Mum said she is a young shy girl so wouldnt of been able to say she doesnt like them. So she asked if she could come up for the refund. Explained if they were irritating her eyes she should of came back to me and I would of removed them. She said the other salon was closer to sallys. And because of my extensions her eyes are now sore. I said that might not be entirely down to me it could be the other salon if they didnt use the right remover so I cannot be held responsible for that. And I did explain to her to come to me to get them removed. But again the mum said she would of been too embarassed.
I told her there is nothing I can do regarding a refund as she didnt come to me nor did she say at the time she didnt like them. The mum said the other salon said there was far too meny lashes put on, but I was only going by the clients request. I wouldnt say there was too meny on, it gave her a full look. I could of put even more on but didnt want to as it wouldnt of looked right plus it would of been too heavy.
Is this a case of trying their luck to get a refund? Seeing as the mum kept asking when SHE can come in for the refund as the girl is too embarassed. So that would mean I wouldnt get to see if the lashes have been removed or not. I am adament Im not going to issue a refund though as she didnt come to me to get them removed. If they were irritating her so much she would of came back straight away instead of going to sallys then another salon.
The mum said she would call me back, although didnt hear from her yesterday afternoon so Im guessing she isnt going to.
