Hi, geeks.
I'm after a bit of advice.
A new therapist started on Monday and I've left the salon manager do all her training -how we do treatments and procedures etc. The girl is level 2 trained with 2 years salon experience.
When she does the training, the first day she goes through things with her and watches how we do it. After that she starts doing small treatments by herself (manicures etc) and progressing to facial, massage etc. Today was day 5 and the salon manager decided to do a full leg wax on a regular client together with her. The client said she was happy with it. Did the front of the legs, turn her over and the salon manager topped up the rollers (using a microwave and a carton of wax) while the new therapist continued to wax. She finished filling up the rollers and continued, checking he temperature on her side. The new therapist picked up the newly filled roller and checked her side on the client's upper leg.
The wax was so hot and runny that instantly burnt her. She screamed and started crying. The salon manger got some cold flannels and put them on and waited a bit. She finished waxing her legs, the client calmed down by then.
Came out, the salon manager filled in an accident report form, signed and got the client to sign.
She left.
The salon manager called me to inform me. I was fumid. She should've told the therapist that the wax was hot, she should;'ve asked her to check etc...
I'v called the lady. She was very nice but she had to go to A&E to have it bandaged and is going every day fro the next 4 days. She was having her legs waxed to go away at the weekend (in 4 days) to Central Parcs and because of it her holiday has been ruined as she won't be able to go in water with her 2 young children. And she asked me to contact the insurance as she will make a claim.
I'm sick with worry. What do I do?!
I didn't even get to add the new therapist on the insurance yet.
Has anybody been in this position? Any advice would be appreciated.
July
I'm after a bit of advice.
A new therapist started on Monday and I've left the salon manager do all her training -how we do treatments and procedures etc. The girl is level 2 trained with 2 years salon experience.
When she does the training, the first day she goes through things with her and watches how we do it. After that she starts doing small treatments by herself (manicures etc) and progressing to facial, massage etc. Today was day 5 and the salon manager decided to do a full leg wax on a regular client together with her. The client said she was happy with it. Did the front of the legs, turn her over and the salon manager topped up the rollers (using a microwave and a carton of wax) while the new therapist continued to wax. She finished filling up the rollers and continued, checking he temperature on her side. The new therapist picked up the newly filled roller and checked her side on the client's upper leg.
The wax was so hot and runny that instantly burnt her. She screamed and started crying. The salon manger got some cold flannels and put them on and waited a bit. She finished waxing her legs, the client calmed down by then.
Came out, the salon manager filled in an accident report form, signed and got the client to sign.
She left.
The salon manager called me to inform me. I was fumid. She should've told the therapist that the wax was hot, she should;'ve asked her to check etc...
I'v called the lady. She was very nice but she had to go to A&E to have it bandaged and is going every day fro the next 4 days. She was having her legs waxed to go away at the weekend (in 4 days) to Central Parcs and because of it her holiday has been ruined as she won't be able to go in water with her 2 young children. And she asked me to contact the insurance as she will make a claim.
I'm sick with worry. What do I do?!
I didn't even get to add the new therapist on the insurance yet.
Has anybody been in this position? Any advice would be appreciated.
July