Repair charge notice

[411]

Evening geeks

I had a lady who came in for a gel repair. 5 days after I did them.

As she's a new client, and she had her mum come to me, I decided I won't charge her for the first time for the repair.

When she told me her nail came off, I booked her in, when she came there was 3 that had come off!

I at least expected her to ask me " how much is that?" But she didn't and assumed it would be free, which I wasnt very happy with. Obviously she hasn't been on my website where is clearly says after 2 days all repairs will incur a charge.

Any suggestion on how to put up a polite notice in the salon, to say that there is a charge after 2 days.

 

[ch-ela]

I always make clear to people what the price will be after the consultation, before I begin with the service. Then they have the choice of carrying out the work or not.

 

[VeryBusyBunny]

Have you taught about digital photo frame?

Put loads of your work, other treatments, treatments that go well together + information about repairs and stuff.

And client will be entertained for a while

 

[411]

Digital photo frame sounds good!

Slight problem is my nail desk doesn't have space!

 

[VeryBusyBunny]

can't you get it on the wall somewhere or attach it to the lamp?

 

[411]

I have bay windows on one side and double doors and blinds to section room off when I have clients. On one wall I've got a big mirror, and certificates.
I want something that's in thur face!

 

[megaone]

Give them an "information leaflet" on aftercare and follow on prices for repairs.

 

[411]

Give them an "information leaflet" on aftercare and follow on prices for repairs.

That's a good idea!
I give them aftercare leaflets.

Do you have a certain period where If something happens to their nails, you don't charge for repairs?

 

[MissJulesBeauty]

I always charge for repairs. It sends the wrong message to give freebies x

Sent from my GT-I9505 using SalonGeek mobile app

 

[megaone]

I would always charge for repairs too unless there a regular client. The odd time I would tell them it's ok but like that I don't make a habit of it. If I do a free repair this time next time I would say something like " now your all sorted with your nails that's xxxx pounds for repair" I usually don't have any problems.