Rainbow Bright
Well-Known Member
If you know that a first time client is having a one off appointment for a special occasion (does not have her nails done and has never heard of gel or shellac etc), and you suspect that she is not going to want to pay for you to come out and remove it in a few weeks (I'm mobile), would you
a) not be bothered and think that if she wants to peel it off then its her fault for not listening about the damage that can cause, or
b) try and sell her a kit with remover etc and detailed instructions on how to remove it herself safely without damaging her nails?
Obviously I will try to get her to book in for a removal, and I know that retailing soak off kits is not the best thing to do as you want the clients to come back to you. But then if she refuses to book a removal I also don't want her to damage her nails, and get a bad impression of products like Shellac or Gel.
From a purely selfish point of view, by the time I travel to her (she's a bit out of the area that I cover) and do the removal I'd be practically doing it for free. So the soak off kit would be more profitable for me. But from a moral point of view I'd prefer to go and do it to make sure its done properly.
I'd appreciate your thoughts and comments. What would you do?:| Do any of your retail soak off kits?
thanks
a) not be bothered and think that if she wants to peel it off then its her fault for not listening about the damage that can cause, or
b) try and sell her a kit with remover etc and detailed instructions on how to remove it herself safely without damaging her nails?
Obviously I will try to get her to book in for a removal, and I know that retailing soak off kits is not the best thing to do as you want the clients to come back to you. But then if she refuses to book a removal I also don't want her to damage her nails, and get a bad impression of products like Shellac or Gel.
From a purely selfish point of view, by the time I travel to her (she's a bit out of the area that I cover) and do the removal I'd be practically doing it for free. So the soak off kit would be more profitable for me. But from a moral point of view I'd prefer to go and do it to make sure its done properly.
I'd appreciate your thoughts and comments. What would you do?:| Do any of your retail soak off kits?
thanks