Time management and client satisfaction - pressure in salon

[faye27]

Hi i got my first new job in a salon after bein a mobile beautician for 2 yrs as i was gettin fed up of not gettin much work and realisin id learn a lot more from a salon which i was right.But i cant believe the pressure of time management and client satisfaction...its good cos iv become a much better beautician and am now gaining proper experience ..i also will have any training paid for...

 

[shedunlop]

This is part of making a business of beauty work of any sort. Time is money, as they say, and salons must make every second count. It is more relaxed being mobile or working from home but we can fall into bad habits and just not get on with what we are doing, have a cuppa, client answers her door or telephone etc. but in a salon we are more in control of how we use our time.

If you return to mobile you will find this very valuable and you will not waste as much time there. It is hard to be pressured but you will find it easier and easier as time goes on and being in a busy salon you will get lots of experience in a short space of time which will benefit you in the future.

 

[geeg]

Well anyone who knows me knows that I think being mobile is the single WORST way to start out in business ... for many reasons I would always recommend salon work.

1. You get experience with feed back.
2. You get more clients through your hands so more experience under supervision if you need it
3. You get Much less lonely working with other colleagues
4. It is Much less risky
5. It is Much less physical hard work than humping products around
6. It is Much better time management with no time wasted setting up and packing up.
7. You get much more money
8. You get much more client loyalty
9. You get a different caliber of clients
10. You get a better all around education

That's just a few. :green:

 

[weezie]

I agree salon experience is invaluable at first (I did 3 years in a salon before going mobile) but not for points 7. and 9. for me Gigi as those depend on how you market your business!- but I suppose that's because I started in a salon.

 

[geeg]

I agree salon experience is invaluable at first (I did 3 years in a salon before going mobile) but not for points 7. and 9. for me Gigi as those depend on how you market your business!- but I suppose that's because I started in a salon.

Well I am assuming that anyone going for it is going to market their business well, of course. I think that is taken as a given.

 

[weezie]

Well I am assuming that anyone going for it is going to market their business well, of course. I think that is taken as a given.

Well basically what I was trying to say that just because you are mobile doesn't mean you are earning less or that your clients aren't wealthy/good for repeat business/loyal/lovely.:lol::hug: I was just defending the "caliber" of my clients who would be offended by that comment and the level of my income which I'm very happy with!

The other points I wholeheartedly agree with.

 

[geeg]

Well basically what I was trying to say that just because you are mobile doesn't mean you are earning less or that your clients aren't wealthy/good for repeat business/loyal/lovely.:lol::hug: I was just defending the "caliber" of my clients who would be offended by that comment and the level of my income which I'm very happy with!

The other points I wholeheartedly agree with.

I never mentioned or implied that mobile clients were a LOWER caliber of clients ... just a different caliber of clients ... which mobile clients ARE for many reasons ... is that not right? :hug: You have assumed that I meant lower which I did not and was very careful I thought, NOT to imply anything like that.

 

[essentia]

I never mentioned or implied that mobile clients were a LOWER caliber of clients ... just a different caliber of clients ... which mobile clients ARE for many reasons ... is that not right? :hug: You have assumed that I meant lower which I did not and was very careful I thought, NOT to imply anything like that.

I think the word calibre is perhaps the wrong terminology .....I have worked in salons,mobile and from home and the only difference is the convenience it makes to the client in where they prefer to go. I have found no other differences personally.:hug:

 

[nixnewcastle]

Well anyone who knows me knows that I think being mobile is the single WORST way to start out in business ... for many reasons I would always recommend salon work.

1. You get experience with feed back.
2. You get more clients through your hands so more experience under supervision if you need it
3. You get Much less lonely working with other colleagues
4. It is Much less risky
5. It is Much less physical hard work than humping products around
6. It is Much better time management with no time wasted setting up and packing up.
7. You get much more money
8. You get much more client loyalty
9. You get a different caliber of clients
10. You get a better all around education

That's just a few. :green:

Couldn't agree more Geeg also heres some more to add to the list:
* clients think they can ring you any day and any hour as well as working any day and any hour
* you tend not to retail anything as it's extra things you have to carry around
* If your doing mobile work by the book ie car insurance registered for business purposes it actually cost me more to be mobile than it has to be in a beauty room
* Car repairs cost a bomb and if your car is broke so is your business
* getting stuck in traffic makes you late for one appointment to the next
*clients trying to ring you to book in when your inbetween clients but driving ( in a salon or beauty room you'd be able to answer and book work in)
* you waste time travelling, unpacking and packing away that could have been spent doing another treatment and making more money
* Clients tend to get on with things they wouldn't be able to do when you go to them (for example when you go out to a wedding the bride never just sits and has her make up done she's always up doing other things and it makes a treatment that should last half an hour last an hour which again wastes more of your valuable time)
* You end up with a bad back from carrying everything around
* if you spill wax it's an insurance claim you cant just wipe it up from a laminate flooring like you would in the salon or beauty room

These were my major bug bearings when i was mobile lol i much much prefer being in a beauty room. It's more convenient for me and i've made a hell of alot more money as well

 

[weezie]

I think the word calibre is perhaps the wrong terminology .....I have worked in salons,mobile and from home and the only difference is the convenience it makes to the client in where they prefer to go. I have found no other differences personally.:hug:

Exactly! It's horses for courses really.

Gigi-if you didn't mean they were lower caliber and I'm assuming you weren't saying mobile clients were higher caliber as a positive for working in a salon, then they can't be a different caliber and on the same level at the same time!

 

[geeg]

Exactly! It's horses for courses really.

Gigi-if you didn't mean they were lower caliber and I'm assuming you weren't saying mobile clients were higher caliber as a positive for working in a salon, then they can't be a different caliber and on the same level at the same time!

It doesn't have to mean lower OR higher ffs ... just that their wants and needs are on a different scale. Why make such a silly issue of it? I told you what I meant and that is what I meant.

If the word caliber offends you so much or you have to make an issue of lower vs. higher instead of different (because you can't admit that you made a wrong assumption re my post), then substitute the word 'type' or 'measure' or 'genre', 'species', 'category', whatever makes you happiest.

Mobile clients have different needs and wants to salon clients or they wouldn't request mobile services in the first place; and they are in the main less loyal and more prone to coming and going according to the feed back I have had from therapists for 25 years which is why therapists start out mobile and then move on to a more static situation if they possibly can, because they can do more clients and make more money in the same time that they are messing about on the road etc.

 

[essentia]

Gigi - the word (noun) calibre refers to a degree of worth/quality! The list does imply that a higher quality of client frequents salons, even if you did not intend it to. :hug:

We all have our experiences and I have had very loyal mobile clients over the years as well as ones that come to my home salon or when I worked for salons. I have not found any distinction although I appreciate that some other therapists may have had.:hug:.o

 

[Anna Lee]

The list does imply that a higher quality of client frequents salons, even if you did not intend it to. :hug:

I disagree. I can not see how and where Gigi has implied a higher or lower quality of clients.

She simply said 'You get a different caliber of clients', different as in 'a wide range'.

If the word calibre refers to a degree of worth/quality, then her statement reads to me ' You get a wide range of degree of quality of clients'. (Poor English but you get my point)

Nothing about higher or lower levels and nothing about rich or poor.

 

[geeg]

Personally I'm over the samantics issue.

As regards the differences in clients who request mobile services as opposed to salon services ... I haven't been in this business for 25 years not to know that there is a difference in expectations between them, whatever one person's personal experience may be.

In a salon situation one can market to a niche or the niche of clients they want to visit them in the salon and as a mobile therapist it is pretty impossible to do that. You tend to get what you get.

 

[weezie]

We're all entitled to our opinions so I'll agree to disagree. :hug: For the record I'm not making a silly issue of it, just giving my opinion which is as valid as anyones. That difference in niche marketing doesn't exist, just the process of going about the marketing. I can see no difference in the actual clients I get from those in the salon I used to work in, they are just people looking for a good therapist. My clients expect my standards and that's why they book with me. I set my prices and my treatments and then my clients book them.

Anyway I don't want to take up any more of this thread.

 

[angelina221]

Anyway back to the original question. Oh there was no question! All this and it should have been a blog-lol :lol:
Well done on the job anyway

 

[weezie]

Just want to say Gigi has explained she didn't mean anything offensive and I accept that, yes well done on the job. :hug:

 

[Doorie]

Going back on topic

I agree with Gigi and totally share her point of view.

as long as you have clients who want to book with you it's fine. but I also enjoyed it more when I could work with other techs. sure you then have to fit your service in a time schedule that is way tighter than it can be when mobile. you benefit each other's experience and this is always a great thing, you have another tech who can save your back if you are late on a client, etc etc etc.

you just need to get used to it!

plus ut's a great thing for the clients as well, as they can be taken faster if needed

 

[essentia]

You do get without a doubt good and invaluable experience from working in a salon if they are of a high standard and the business is owned by an experienced and progressive person. It is desirable for all graduates to seek this for many of the reasons mentioned. However I know that this is not always possible for some. I also think it is feasible to niche market your business when mobile (it can be done on price alone or treatment options) and if you are determined can be very successful - mobile is not an easy option but can be rewarding for the right type of therapist who is very organised.:hug: