TPTW: Should management differ in different types of industry?

[claireabella]

Now people may shoot me down here as I am not as such 'in' the Beauty industry (I am a spray tan tech but this is not my primary job), although living with a Beauty therapist gives you pretty good insight into the beauty industry.

Anyway, I was having my hair cut the other day and was astonished when I heard the way the manager spoke to one of his juniors when asking why a job hadn't been done. He was abbrupt, spoke down to her, and was in my opinion incredibly rude to her. Now I'm not saying she maybe didn't deserve to be 'told off' if she hadn't been doing her job but a) there is a time and place, and in front of clients in my opinion is not professional, and b) surely where he is the manager he should demonstrate respect to his staff to gain it in return?

Well he then went on to making a jibe about her to another colleague, quietly I must admit but as I am nosey and a people watcher always like it when I overhear a bit of gossip. Again I was stunned that he could get away with speaking about her like this, poor girl.

So you may be thinking well why the hell are you putting a thread up about this...... well, it got me thinking, I am a teacher and in my job you would never get that type of bitchy behaviour from a manager in such a public forum. Now I obviously know that this doesn't happen although the time in the beauty industry, and that's why I was so shocked at it, but it's not the first time I've heard of manager's of businesses/industries where they treat their staff in a morally and unprofessional manner... my point... yes I am getting to it now.... is should management differ in different types of industry? Are there occasions where it is necessary/acceptable for a manager to behave in this way and push the boundaries because they know they are BOSS!??????

 

[tonilee]

:smack: so THATS what you have been up to for ages on the laptop!!! lol

Well cant let your first thread go without responding!!

Your right, thankfully that most managers in the Beauty industry dont behave like that!! I have found hairdressing to be much worse though but saying that I am going back many moons to my trainee hairdresser days (which I coudnt hack may I add!!)

I often wonder if the sheer strain of owning your own business makes some people react diffirently.

Although I have been my own boss for my duration in the beauty industry I have obviously worked in salons or rented within salon establishments and I have to say so many slightly underhand stuff goes on that you just know wouldnt happen in other establishments or perhaps even industry. I am not sure why really? What is diffirent about Beauty that causes these things to happen? Or does it happen in all industries? I know in Claires work things are very clear and procedures are clear concise and followed to the point.

 

[loubylou]

No it is not acceptable for a boss or manager to talk to any member of staff like that in front of other people,
like you have said there is a time and a place,
the manager could have quite easily taken her to one side and said what she wanted to say,
sounds like she was on a power trip :lol:

 

[Bagpuss]

I have seen this happen a few times....not just in the beauty trade....I was in our local sommerfields and waiting to be served when a member of staff walked in and the women who was about to serve me shouted "you are late...sign in and see me after" I didn't like it one bit and said that as a customer i really didn't need to see/hear that....she replied "well sorry but that idiot is lucky she ain't been sacked".....Now this isn't right.....and IMO shows poor management.

Matter such as these should be dealt with in a professional manner.

 

[Katelisa]

I dont think it matter who you are or what sector your in, you are NOTHING without the 'little' people that work for you.

Imagine a salon without juniors, who would rinse off colours and shampoo while the stylist got on with the real money making. Who would sweep the floor and make clients drinks to keep them happy?

Same in any company really. Where would the 'Fat Cats' be without the sales team?!

I wouldnt dream of talking to anyone that worked for me like that, Its just RUDE and i dont like rude people.

 

[g5m_sh]

When i worked for the DWP all the managers there were like that...

I started when i was 17, and been form the north east, i was a right gob sh!te (and still am) so when a manager tried to talk to me like crap in front of every one they often got back 'em excuse me... who are you talking to? are you my mother? i think not, don't talk to me like that again' haha... i worked there till i was 22 and i think they were happy to see me go tbh. One of the reasons was i didn't take and crap from them. I also challanged EVERYTHING they told my team to do!! As you do...
I did get a bit more politer with them when i got older, often asking them to come into a meeting room with me after they had squealed across the desks to me... in the end, it made them look silly.

I do feel sorry for the people that didn't have the guts to stand up for them selfs.

I don't let ANYONE talk to me wrongly, no matter who they are, what authority they have and how much more paid they are to me. There is no need for people to be rude!

 

[*JOANNE*]

managment..attitude, responsibilities shouldnt differ no matter what industry or profession.....i dont think it is ever right for a manager to push boundries and tip toe towards the line nearly crossing the line becasue they are their own boss,
it must be difficult in sectors where the boss is the actual owner of the business and is also the manager, in bigger organisiations there are managers...but for employees in these companies there are chain of command proper things put in plce to stop managers crossing the line and resourses to keep managers in check, but i think for our industry as a whole owners are usually the managers and sometimes they dont know how to manage, have never been on a course to learn how to manage, and whilst 80 % will be dam good managers, i can imagine 10% arent, and with no-one but the staff who work under them, who complains about them and where do they go to complain...iykwim

 

[mercedes69]

I don't think it matters what industry you are in...
managers/bosses should respect their staff!

If someone has a gripe with someone....then it should be done professionally and privately...not where the world and his wife can hear....

This can be said for employees too...

Obviously there can be a jokey rapport with your management team/bosses....but you have to draw the line somewhere....

My daughters boss ( she works in a beach bar ) took his staff shopping for clothes the other week....is taking them scuba diving this week....
and he is taking them to Zara to buy them all some more clothes ( male and female ) next week...plus he pays very high wages!!!!

Now that kind of boss I would bow and scrape and kiss his feet whenever he wanted....

 

[sj1973]

I agree with Jo....does'nt matter what industry your in....EVERYONE has a right to have respect. I think ALL places has its "favorites" and thats why it starts to get bad...bitching and people being bitchy is pure nastiness and they should grow up....i use to work in supermarket and this girl "thought" she could boss me around because she had been there longer.....

I told her if she has a problem to take it up with MY boss.....we never spoke again ...shame but it goes to peoples heads sometimes.

 

[wowbb]

I totally agree with you all that respect should the utmost and that manners are more than important. You cant drag such things infront of customers or colleagues - its just totally out of order.

However sometimes you see employees that dont seem to have much enthusiasm for the job nor manners or respect for the boss themselves. You see it a lot in shops and restaurants that the employees seem far too young and unexperienced and cant even take an order let alone deal with any questions you might have. Now this still does not give the boss the right to tell them off in front of the customer but without knowing what has been going on behind the scenes it is difficult to get a gage what is the reason for the owners flippant reaction.

Is the employee doing this every day or several times a day wrong? Has the boss talked to her so many times but the girl simply does not listen or doesnt care?

It is still wrong to drag it in front of the public if you have a problem with your employee or employer it would all be easier if they had an open talk trying to clean the air without involving clients or colleagues.

 

[claireabella]

I totally agree with you all that respect should the utmost and that manners are more than important.


Now this still does not give the boss the right to tell them off in front of the customer but without knowing what has been going on behind the scenes it is difficult to get a gage what is the reason for the owners flippant reaction.

Aren't managers trained to deal with exactly these situations though, and trained to deal with them in a professional manner??

In all industries there are times where employees may not be working to their job description, but to help the managers there are procedures (disoplenary procedures the most common). Surely it is the managers job to manage their staff for the best of their company. Is it necessary/acceptable for a manager to risk their position as a manager (i.e. the respect of other employees/customers) and react to the behaviour of an employee in an unprofessional and disrespectful manner which could in affect effect their business?