Urgent help! Is it the product or my technicians

[kirsty]

In that case I highly recommend you get them some further training x

 

[PrestigeNailsUK]

what makes no sense is this is how they have been trained in college nvq level 3 with this method

 

[mandymand121]

i was taught at a college and was told to do it in 3 stages (or zones as they r known),as far as i know you r meant to put a ball on the tip then flatten it out,then a ball in the middle then flatten that out to the sides (without touching the nail wall)then a 3rd one near the cuticle (again without touching the cuticle) then to pull down with the brush so that the 3 row all blend into each other to make an even surface, but never 2 layers over the whole nail that does seem very wrong indeed!!!

 

[linziiddles]

Sorry to butt in on this, But you would never use 2 coats of acrylic.

I was trained with NSI products and you would usually do the 3 zones. and also, you need to remember that the primer needs 1 minute to dry before putting the acrylic on top.

 

[Ellebelle]

I think it makes business sense for you to stop offering enhancements until your techs have had more training. I know this sounds harsh but with every complaint your business is failing more and more.

Specialise in manicures/pedicures
Nail art
Minx
Shellac power polish or a gel polish
(if they can do these services of course)

Then re-introduce enhancements when they are ready.
I did NVQ level 3 at college with NSI and did not come out ready to work at all!! I didn't even know what an apex was and by the sounds of your techs applications neither do they so I really think you will have to invest sone more money in training if this is going to work.

E x

I so admire you though for setting up your own business at 19. I really hope it works out for you.

 

[Feevis]

I use NSI and as quoted above I apply in 3 zones with the larger bead used in zone 2 to create an apex. Is your salon based in Scotland? If so both of your nail techs will be able to apply for £200 each from ILA towards the cost of training. Hillington School of Beauty (NSI) accept ILA funding and offer a conversion course for £140 ... Might be more than that cannot remember straight off the top of my head. There are also video tutorials on nail angel website which demonstrate how to apply nsi products correctly as well as educating people on the produvts themselves and what makes them good products .

 

[claire27]

They shouldn't be using cleanse! It's for taking of the tacky layer when using balance gels! x

 

[Victoriabar]

Hello all. I noted down the step in which all the technicians are taking and they are as follows:

all products used below are NSI also.

1) Spray sanitizer on
2) File the nails
3) Buff the nails
4) Cuticle remover on, push back cuticles. And use nippers to cut off any excess cuticle
5) Then wipe the nails with cleanse
6) Then wipe the nails with nail pure plus
7) Glue the tips on
8) Cut the tips
9) Blended tips
10) Primer on
11) Acrylic l+P applied. Two layers of acrylic
12) Buff the acrylic and file all the edges and stuff down.
13) Buff all the acrylic
14) Top coat/colour

ive read this thread through and many times i have read that primer has not been used, yet if this is a copy of what the newly qualified techs are doing then it clearly shows they are... i feel this could be a copy and paste from somewhere, i feel for the newly qualified nail techs as the OP seems to be looking at them to blame rather than their unpractised techniques and i also feel it unfair to ask for so much help here when OP should be qualified herself or have some knowledge to help her staff, how will OP put this across what she has been told here to her staff? wires get crossed and more damage and errors could be being done.
If OP is learning surrently as was breifly mentioned then it should be questions her tutor can answer and even show, surely when learnign there is paperwork for these girls to go back and check on? speaking to their previous tutors? as they were 'head hunted' from college then even the OP could go back to the girls tutor and ask her??

i just find this thread a little weird, almost as if as newbie/non trained is asking for herself.. this is my own opinion of course and i could well be wrong *shrug*

 

[bloomingnails]

ive read this thread through and many times i have read that primer has not been used, yet if this is a copy of what the newly qualified techs are doing then it clearly shows they are... i feel this could be a copy and paste from somewhere, i feel for the newly qualified nail techs as the OP seems to be looking at them to blame rather than their unpractised techniques and i also feel it unfair to ask for so much help here when OP should be qualified herself or have some knowledge to help her staff, how will OP put this across what she has been told here to her staff? wires get crossed and more damage and errors could be being done.
If OP is learning surrently as was breifly mentioned then it should be questions her tutor can answer and even show, surely when learnign there is paperwork for these girls to go back and check on? speaking to their previous tutors? as they were 'head hunted' from college then even the OP could go back to the girls tutor and ask her??

i just find this thread a little weird, almost as if as newbie/non trained is asking for herself.. this is my own opinion of course and i could well be wrong *shrug*

Well said, I was thinking the same myself.

Sent from my HTC Sensation Z710e using SalonGeek

 

[NailsBeautyEtc]

I paid £90 for 3 hours 1-2-1 with an NSI educator in London. This may notbe accurate now but you can find out easily enough via their website. Find out who is your local educator and contact them direct.

I know the cost may be slightly higher now but even so, this sounds like a REALLY worthwhile investment. You will save this over and over again from people NOT coming back with issues and whoever said about giving the girls confidence is right - and that's priceless I think!

Just thinking about the tips ... are they using tips with a deeper C Curve than needed? This can really cause gaps and even worse, if it doesn't cause gaps it can put huge pressure on the natural nail which then would surely affect the way the acrylic is lying? (I'm a gels geek so I'm not altogether in the know about l&p).

xx

 

[PrestigeNailsUK]

Hello. We were using pure nails natural and permanent White tips I thought to myself they were fairly c shaped so I have moved onto the nsi polyflex tips. However customers are coming back with acrylic peeling at the sides, some air bubbles and nails coming off within less than a week vans when I'm being showed the nails that have come off the acrylic looks so thin. Almost like nail varnish thin when peeled off iv had to shut shop this week until we get this issue address as 80 pc of customers and business derive from acrylic extensions. As there applying in 2 layers from bottom upwards as you said this isn't correct. So I would assume probably the reason acrylics coming off and peeling up etc. I'm going to watch some nail angel video tutorials to see about the 3 zones. And if there using cleanse which they shouldn't be that may contribute to all of above. The worst thing is all of this has been taught to them by college. I am going to ring them up tomorrow and see what they make of it.

 

[jacquelineanna]

You've shut your shop?!

Jacqui

 

[linziiddles]

Hello. We were using pure nails natural and permanent White tips I thought to myself they were fairly c shaped so I have moved onto the nsi polyflex tips. However customers are coming back with acrylic peeling at the sides, some air bubbles and nails coming off within less than a week vans when I'm being showed the nails that have come off the acrylic looks so thin. Almost like nail varnish thin when peeled off iv had to shut shop this week until we get this issue address as 80 pc of customers and business derive from acrylic extensions. As there applying in 2 layers from bottom upwards as you said this isn't correct. So I would assume probably the reason acrylics coming off and peeling up etc. I'm going to watch some nail angel video tutorials to see about the 3 zones. And if there using cleanse which they shouldn't be that may contribute to all of above. The worst thing is all of this has been taught to them by college. I am going to ring them up tomorrow and see what they make of it.

Hun, You DO you cleanse with NSI acrylics, You use it to clean off the vanish cuticle remover........you have to make sure that ALL of the cuticle remover is removed though, as this DOES contribute to lifting. This is exactly the same system as i used from college up untill about a week ago when i converted to CND. I would definatley suggest trying to book 1-2-1 with an NSI trainer. They would be able to clear a few things up for you. The NSI attraction system is very good, and should definatley not be lifting given the correct prep.

Hope you find a solution to your problems, I have the utmost respect for you owning and running your own business at the age of 19. I just wish i had had your balls at your age!!

 

[La Dolly Vita]

I really hope your business works out for you, I know from experience how difficult it is starting out in business at a young age. I hope you don't mind if I ask you a couple of questions - no judgement intended - I just don't fully understand your situtation.

What made you decide to open a Nail bar? Do you have any experience in nails or the beauty industry?

Did you trade test your technicans before employing them? If you don't have experience in nails, did you have a nail professional trade test them for you? Have they genuinely trained through a college and have you physically seen their qualifications? If they have, then I believe they have serious grounds for grievence with the college.

The best advice I can give is: find new technicans OR invest in further training for your technicians if you are willing to wear that cost. And absolutely invest in a business coach, their advice to those starting out in business can be invalueable.

 

[MissOwen]

Shutting your shops wont help business. You REALLY need to get your girls more training and advertise hard for an experienced nail technician.... keep trying until you find one.

Without any knowledge in nail application yourself, you really need an experienced trustworthy employee to help provide some quality control. Otherwise you will constantly be up against the problem of not knowing if its your staff / clients / products that have caused any issues you may have.

 

[Redchick]

I find this thread quite odd.

Prestige what is your role in the shop? Do you do beauty treatments yourself? Did you open a nail bar with no nail knowledge? If so maybe you should consider getting trained yourself so you don't have to rely so heavily on staff.

I can't believe you've closed the shop! That will look terrible. It must be costing you loads to kep paying the staff whilst it's closed.

I thought the other suggestions on here were good. Offer other treatments for now, then extensions later.

 

[PrestigeNailsUK]

Thanks for all your responses

I will be shutting this week as the most popular treatment is acrylic and I cannot afford financially and from a business perspective tonallow them to carry on.

Tomorrow I will be getting into the college. To make a grievance about this. Furthermore I have already started looking for nail technicians and placing add but with no response so far. I did trade test them at interview and their didn't seem to be an issue. One of the girls argues she doesn't know why she's getting complaints because she does many home clients and never has issues and she uses the same nsi products at home as in our salon. - I find this hard to beleive somehow !

I agree training is vastly important and I'm going to even see if I can get the college tutor out to us as they have played part to this

Also as one members comments earlier on in this thread. I have looked on the nail angel site and looking through the Gemma lambert videos if acrylics. I can now see the whole 3 zone technique and I noticed that after the acrylics done she applies uv gel top coat then cures it. I guess this would add to durability and how long it would last - providing the right prep and product application


In answer to why I wanted to get into this sector and why I did :

I am not qualified in it but I am in the process of beginning training as I think it's important for myself to be skilled in the business I own. Also if staff are sick or off it can help with overflow. I have been in business since I was 15 mainly in the beauty sector. Selling beauty goods from wholesale to retail mainly through parties. I wanted to go into nails as this has always interested me and I wanted to pursue that.

 

[PrestigeNailsUK]

I have shut the ship for a week as it's not financially viable to keep it open and offer other treatments as it would run on a loss as so much business is deriving from extensions. I'm not having to pay staff whilst it's shut. Uv told them we need to get more training and this week I am looking into that heavily.

 

[jacquelineanna]

To open a business in which you have no experience and then employ staff fresh out of college was always going to bring you problems.

Not sure what you think the tutor at the college is going to do about it. She taught them presumably according to the curriculum set by the college. They were deemed adequate to pass the course. That's the end of her involvement technically.

The onus is on you as the business owner and employer, not the tutor.

If a driving instructor's student crashes his car the day after he passes his exam its not the fault of the driving instructor.

Perhaps it looks easy to own a business within the nail and beauty business and maybe some people think that anyone can do it.

That's not the case though as you are now finding out.

If you have successfully traded from a young age you will know the value of understanding the business you are in.

Take the good advice given here for free and get yourself trained in the discipline in which you would like to start a business.

Jacqui xx

 

[Wooshka]

They shouldn't be using cleanse! It's for taking of the tacky layer when using balance gels! x

Cleanse is NOT just for using with NSI gels at all.
Cleanse has many uses, one of them being getting rid of the tacky layer another which I use all the time is, to make sure the nail is clean from Vanish and all dust etc.
Then right before I'm ready to apply tips, I use Nail Pure.
This is the way I was trained and many other NSI techs that I know and also some of the ways Nail Angel uses cleanse.

There seem to be many variables to the OP situation that's for sure but I really don't feel that NSI products are one of them apart from maybe the lack of using the correct products for correct steps.