I'm in the planning stages of a vip night to be held in the salon. I will be inviting a limited number of vip clients to the event and they will be receiving some mini treatments and will be mingling in the salon with drinks and nibblies.
I'm trying to choose my guest list now and have a potential issue with one client and would appreciate some advice. Client X was one of my first clients and has been a regular for many years. She has referred many of her friends and family to us also and they have also become regular high-spending clients. The problems are that she is very high maintenence and a half hour treatment with her can often take over an hour. She is very full on and stirs up a bit of drama whenever possible, she also seems to go out of her way to make things difficult when it comes to booking appointments, purchasing product, etc.
I can handle her and keep things running smoothly, however I'm quite worried about inviting her to this event as I wont be able to keep the reins on her all night and I wont have time to deal with her all night as she wont be the only one there that I need to focus on.
She has also had a falling-out with some of her friends due to the same type of problems she was causing them and these friends will also be invited to the event. They are all polite to each other now as this happened a few years ago but I don't want to spend the whole night making sure she isn't causing anyone to feel uncomfortable.
I don't think I can not invite her, she will know because it will be written up in the newspaper and I have every intention of inviting her close family members. She would be very hurt and put-out to not be invited and I can't do that.
Has anyone else been put in a similar situation and how did it work out?
I'm trying to choose my guest list now and have a potential issue with one client and would appreciate some advice. Client X was one of my first clients and has been a regular for many years. She has referred many of her friends and family to us also and they have also become regular high-spending clients. The problems are that she is very high maintenence and a half hour treatment with her can often take over an hour. She is very full on and stirs up a bit of drama whenever possible, she also seems to go out of her way to make things difficult when it comes to booking appointments, purchasing product, etc.
I can handle her and keep things running smoothly, however I'm quite worried about inviting her to this event as I wont be able to keep the reins on her all night and I wont have time to deal with her all night as she wont be the only one there that I need to focus on.
She has also had a falling-out with some of her friends due to the same type of problems she was causing them and these friends will also be invited to the event. They are all polite to each other now as this happened a few years ago but I don't want to spend the whole night making sure she isn't causing anyone to feel uncomfortable.
I don't think I can not invite her, she will know because it will be written up in the newspaper and I have every intention of inviting her close family members. She would be very hurt and put-out to not be invited and I can't do that.
Has anyone else been put in a similar situation and how did it work out?