treasure99
Well-Known Member
Hi guys, bit cheesed off with a client and not sure what to say when I call her. Can u help.
Had a call to for a voucher for a mums birthday, sold voucher and booked in at 2pm today for a back, neck and shoulder massage.
1:55 call from son in law, mum running 15 mins late. I asked him to let her know if she was any later than 2:15 I wouldn't be able to see her as I have another client straight after. He calls me at 2:15 and says he rang her to see if she was here and she told him she'd knocked and didn't get a reply!
1. I would of heard my door plus I have a bell.
2.my number is on the voucher, do could have called, she has and must have her phone as son
In law was calling her!!
Got a text 5 mins ago from her saying sorry, will be in touch to re-book!
Soooo, how do I reply? I have a £10 charge for late cancellations/no show.
That means she'll have to pay extra when coming to use her voucher!?!
Thanks in advance.
M
Had a call to for a voucher for a mums birthday, sold voucher and booked in at 2pm today for a back, neck and shoulder massage.
1:55 call from son in law, mum running 15 mins late. I asked him to let her know if she was any later than 2:15 I wouldn't be able to see her as I have another client straight after. He calls me at 2:15 and says he rang her to see if she was here and she told him she'd knocked and didn't get a reply!
1. I would of heard my door plus I have a bell.
2.my number is on the voucher, do could have called, she has and must have her phone as son
In law was calling her!!
Got a text 5 mins ago from her saying sorry, will be in touch to re-book!
Soooo, how do I reply? I have a £10 charge for late cancellations/no show.
That means she'll have to pay extra when coming to use her voucher!?!
Thanks in advance.
M