tanfastic
Well-Known Member
Hi all,
Sorry long post...
I have seen so many threads covering this but I need to let off some steam and maybe get to hear from someone else that I am right ( or Wrong)
I did a set of Acrylics nearly 4 weeks ago on a lady that actually had really nice long natural nails. A few of them had broken and she wanted all her nails to be of even length and asked me to do acrylics. She had them once before a long time ago and she said they didnt last very long.
I wasn't too keen on cutting nice nails down to replace with false ones, her nails were a little brittle and stained from wearing nail polish without base coat. Anyway I suggested nice mini manicure file and trim followed by a Natural nail overlay which would help her nails grow strong and be a less abrasive removal than acrylics but she had her heart set on them so we went ahead and did them, I did them with poppits as she didn't have a lot of time available and they came out really nice. Upon completion I said she would need to book a maintenance appointment or removal so we can do the overlay instead if she decided that she did not like acrylics after all.
I get a text on Friday saying that there is no need for me to come and remove them as they have "now all fallen off" I replied saying I was sorry to hear that and that I would ring her when I got in ( I was between customers at the time) I rang and her husband answered I asked if he could get her to call me when she was free so we could discuss, Yesterday (Monday) she texts again saying that she doesn't want replacements as her nails have been left in " a state" and would rather have a spray tan at the end of the month. I replied saying that I could spray tan her and that nails do sometimes end up a mess if not removed properly, could she let me know when she wanted the tan and as a goodwill gesture I would offer her a special price on Bio Sculpture once I had done my crossover training later this year. She texts back saying "So will you do the tan at the end of the month as replacement for the nails?x
I dont feel that she should have a free tan as she never got in touch with me when any of the nails "fell off", I havent seen the nails or the "state" of her own nails. I always make a point of asking customers to get in touch with me if ANYTHING doesn't seem right so we can sort problems out before they escalate.If she had I would have gone there ASAP, even if it was at the end of my work day or early in the morning before my first appointment. She sent a text 3 weeks later without arranging maintenance or an infill, She is obviously not too bothered if she couldnt get back to me on Friday or over the weekend, she knows I work most days, I did her nails on a Saturday, I offered her a 5* treatment at a reduced price as a goodwill gesture, Am I being difficult or is she pulling a fast one.
I dont have much experience with nail clients yet,
Oh by the way, her nails were done at 40% off as an introductory offer (newly qualified) and no other nails I did during that time have " fallen off"
Any advice would be greatly appeciated
Regards
Nikki
Sorry long post...
I have seen so many threads covering this but I need to let off some steam and maybe get to hear from someone else that I am right ( or Wrong)
I did a set of Acrylics nearly 4 weeks ago on a lady that actually had really nice long natural nails. A few of them had broken and she wanted all her nails to be of even length and asked me to do acrylics. She had them once before a long time ago and she said they didnt last very long.
I wasn't too keen on cutting nice nails down to replace with false ones, her nails were a little brittle and stained from wearing nail polish without base coat. Anyway I suggested nice mini manicure file and trim followed by a Natural nail overlay which would help her nails grow strong and be a less abrasive removal than acrylics but she had her heart set on them so we went ahead and did them, I did them with poppits as she didn't have a lot of time available and they came out really nice. Upon completion I said she would need to book a maintenance appointment or removal so we can do the overlay instead if she decided that she did not like acrylics after all.
I get a text on Friday saying that there is no need for me to come and remove them as they have "now all fallen off" I replied saying I was sorry to hear that and that I would ring her when I got in ( I was between customers at the time) I rang and her husband answered I asked if he could get her to call me when she was free so we could discuss, Yesterday (Monday) she texts again saying that she doesn't want replacements as her nails have been left in " a state" and would rather have a spray tan at the end of the month. I replied saying that I could spray tan her and that nails do sometimes end up a mess if not removed properly, could she let me know when she wanted the tan and as a goodwill gesture I would offer her a special price on Bio Sculpture once I had done my crossover training later this year. She texts back saying "So will you do the tan at the end of the month as replacement for the nails?x
I dont feel that she should have a free tan as she never got in touch with me when any of the nails "fell off", I havent seen the nails or the "state" of her own nails. I always make a point of asking customers to get in touch with me if ANYTHING doesn't seem right so we can sort problems out before they escalate.If she had I would have gone there ASAP, even if it was at the end of my work day or early in the morning before my first appointment. She sent a text 3 weeks later without arranging maintenance or an infill, She is obviously not too bothered if she couldnt get back to me on Friday or over the weekend, she knows I work most days, I did her nails on a Saturday, I offered her a 5* treatment at a reduced price as a goodwill gesture, Am I being difficult or is she pulling a fast one.
I dont have much experience with nail clients yet,
Oh by the way, her nails were done at 40% off as an introductory offer (newly qualified) and no other nails I did during that time have " fallen off"
Any advice would be greatly appeciated
Regards
Nikki