snaz
Well-Known Member
I did a clients nails monday calgel. And had a text the day after to say she had lost one. I told her that I could not do them until Friday has I was booked up.
I booked her in for them doing, and she did not show up for her appointment until 2 hrs after, I explained that I did not have time to do them now, and asked why she was late and she said she could not find shop!! It's only a 5 mins drive from her house, (I did them at her home )., asked her why she had not rung, she replied did not have shop number and didn't think I had my mobile with me!! Didn't bother try ringing .... She left
Now her mum has rung, saying that she wants her money back and if I dont she will be taking me to small claims court. I just replied I offered to rectify her nails and she arrived 2 hrs late and I was unable to do them. And if she wishes them doing again, I will do them half price but paid in front due to failure of last appointment!!
Do you think I'm being unreasonable!!!
I booked her in for them doing, and she did not show up for her appointment until 2 hrs after, I explained that I did not have time to do them now, and asked why she was late and she said she could not find shop!! It's only a 5 mins drive from her house, (I did them at her home )., asked her why she had not rung, she replied did not have shop number and didn't think I had my mobile with me!! Didn't bother try ringing .... She left
Now her mum has rung, saying that she wants her money back and if I dont she will be taking me to small claims court. I just replied I offered to rectify her nails and she arrived 2 hrs late and I was unable to do them. And if she wishes them doing again, I will do them half price but paid in front due to failure of last appointment!!
Do you think I'm being unreasonable!!!