BeautyHQx
Member
Hi all!! Ready for an essay??
Basically a girl on Facebook got in touch and she wanted a full gel set for a 2 wk holiday. I explained to her obviously chlorine, lotion and whatnot may have an affect and they'd be more prone to lift. She said no prob that's understandable (I only charge her £15)
Whilst doing her nails she said "the last girl to do my nails charged me £25, one pinged off after a week so I pulled them all off and got my money back the silly *bleep*" :|
Sooo at this point I was like ooh cr*p.. She's one of those lol!!
Low and behold.. A week later she FBs me quite rudely says her thumb has lifted. "No prob I said, don't pick at them I'll sort them (replace a couple tips, infill the rest) as soon as you get back free of charge (she's a friend of a friend)
Naively thinking she wouldn't pick them all off!!! I'm almost certain she did, now it's FIVE weeks down the line and she keeps saying "I will come in, I don't know when I'm off work.."
delaying it right?? THEN i notice on fb she's waiting to go on holiday AGAIN in 2 weeks!! And she conveniently can make the appt for a couple days bfor she goes.. so she wants a whole free set for then!! So that'll be almost 2 months since the offending incident!! :O
Oh my gosh, I feel she's really taking advantage of my good nature lol!!!😠 Surely if you're unhappy with a service u get it sorted asap?! I would.
Anybody else had similar, how do you deal with awkward clients???
I'm definitely being too soft, just want a gd rep. What would you tell her??
Thnks lol!! Xxx
Basically a girl on Facebook got in touch and she wanted a full gel set for a 2 wk holiday. I explained to her obviously chlorine, lotion and whatnot may have an affect and they'd be more prone to lift. She said no prob that's understandable (I only charge her £15)
Whilst doing her nails she said "the last girl to do my nails charged me £25, one pinged off after a week so I pulled them all off and got my money back the silly *bleep*" :|
Sooo at this point I was like ooh cr*p.. She's one of those lol!!
Low and behold.. A week later she FBs me quite rudely says her thumb has lifted. "No prob I said, don't pick at them I'll sort them (replace a couple tips, infill the rest) as soon as you get back free of charge (she's a friend of a friend)
Naively thinking she wouldn't pick them all off!!! I'm almost certain she did, now it's FIVE weeks down the line and she keeps saying "I will come in, I don't know when I'm off work.."
delaying it right?? THEN i notice on fb she's waiting to go on holiday AGAIN in 2 weeks!! And she conveniently can make the appt for a couple days bfor she goes.. so she wants a whole free set for then!! So that'll be almost 2 months since the offending incident!! :O
Oh my gosh, I feel she's really taking advantage of my good nature lol!!!😠 Surely if you're unhappy with a service u get it sorted asap?! I would.
Anybody else had similar, how do you deal with awkward clients???
I'm definitely being too soft, just want a gd rep. What would you tell her??
Thnks lol!! Xxx