Rhiannon1408
Well-Known Member
Hi geeks,
I recently went mobile from renting a room in a hair salon. I had 2 appointments booked in for this Wednesday, both Shellac manicures and both of them have text me today to cancel their appointments.
One is a very loyal client, she does change her appointments a lot but she's a good client, always writes nice things on my Facebook page and spends quite a bit with me. The other was a new client.
My question is how do you stop clients texting you when you only use a mobile number? I would never text to cancel an appointment, I think it's really rude!
Also what do I reply to the new client who has given me no reason for cancelling her appointment?
I'm really upset not had this problem before as my clients used to call the salon to rearrange appointments.
Rhiannon x
I recently went mobile from renting a room in a hair salon. I had 2 appointments booked in for this Wednesday, both Shellac manicures and both of them have text me today to cancel their appointments.
One is a very loyal client, she does change her appointments a lot but she's a good client, always writes nice things on my Facebook page and spends quite a bit with me. The other was a new client.
My question is how do you stop clients texting you when you only use a mobile number? I would never text to cancel an appointment, I think it's really rude!
Also what do I reply to the new client who has given me no reason for cancelling her appointment?
I'm really upset not had this problem before as my clients used to call the salon to rearrange appointments.
Rhiannon x