Clients ringing texting out of hours?

[worthit]

Hi All,

Got a question for you although the answer may be obvious to you it is not to me:irked:

I use my mobile for both business and pleasure so never put it off due to my boyfreind that works away etc etc

It's really really annoying when clients think its their god given right to ring or text me at any hour they want with no thought for me atall:evil: only last night I had a text from a client waking me up in the process:irked::zzz:telling me that one of her nails had come off and would I fix it grrrrrr and text me again this morning it is SUNDAY!!! and apologised for textin sooo late I said nothing don't start me....... and said that she a bit drunk WHAT!!!! grrrrrrr and the list goes on putting my phone off isn't an option keeping my temper is really hard!!

Any suggestions

Thanks Kate:Grope:

 

[sj1973]

Someone else had this on a blog....cant think who......

Yes ....i would say "do you know what time it is"...if they say "sorry"...then they know how you are...if they keep dong it after that suttle warning....then you shall have to be frank and say like somene else did......"i am not on call 24/7"....xx.



http://www.salongeek.com/blog.php?b=6223

FOUND IT !!!!

 

[Missy G]

Ive got a separate phone for my nail buisness, if I got calls at silly oclock, Id probly put my nail phone onto answer machine when I didnt want to be disturbed.:irked:

 

[worthit]

Someone else had this on a blog....cant think who......

Yes ....i would say "do you know what time it is"...if they say "sorry"...then they know how you are...if they keep dong it after that suttle warning....then you shall have to be frank and say like somene else did......"i am not on call 24/7"....xx.



http://www.salongeek.com/blog.php?b=6223

FOUND IT !!!!

Thanks for that just had a look at that and yes I wanted to swear very loudly they just don't seem to have a conscience these selfish people don't I don't wanna get 2 phones coz I did that before and it got expensive I think I will put in my yell pages ad next time strictly not Sundays and evenings what you think?

Thanks Kate xx:hug:

 

[worthit]

Ive got a separate phone for my nail buisness, if I got calls at silly oclock, Id probly put my nail phone onto answer machine when I didnt want to be disturbed.:irked:

Thanks for your thread I tried to have a seperate phone but that got expensive people are soo selfish I find it's only them that matters

I'll get off my soap box now!!

Thanks Kate

 

[sj1973]

Thanks for that just had a look at that and yes I wanted to swear very loudly they just don't seem to have a conscience these selfish people don't I don't wanna get 2 phones coz I did that before and it got expensive I think I will put in my yell pages ad next time strictly not Sundays and evenings what you think?

Thanks Kate xx:hug:

Do you have cards made up ????....if so, put on the opening times BUT some people will still call at all hours hun.....

Drop hints like i said and if that does not work......tell them that you are busy sleeping ...good luck but i think you have to start being firm hun xxxxxxxxxxxxx

 

[Beautyandme]

Hi what I dont like is when a client trys to make a booking via text, as you need to speak to them, and there you are back and fourth, "can do this time/date, does that suit" "you need a patch test first" and so on.

 

[bexi]

Don't pick up the phone after hours - simple! People will get the hint. I think most people expect an answerphone. If your waiting for your boys call then you know his number so just pick that up.

The hairdressers I work above dont have an answerphone and people call at ridiculous hours!!

Why not put your phone on silent when your sleeping??

Becki xxx

 

[worthit]

Do you have cards made up ????....if so, put on the opening times BUT some people will still call at all hours hun.....

Drop hints like i said and if that does not work......tell them that you are busy sleeping ...good luck but i think you have to start being firm hun xxxxxxxxxxxxx

Thanks for replying hun I know I should be firmer just afraid of losing clients as I am still building my clientelle but I was really annoyed and it's not the first time it's happened I had to tell a client today coz she always always txt's me on a sunday or late at night so I had to tell her firmly today that from now on it musn't happen she text back apologising saying she didn't realise grrrrr soooo selfish I think I'd never do it!!! yeah putting hours on my card is a good idea and I'm definitley going to put it in yell pages this time as you say not on call 24/7 I really wish I could put my phone off at certain times but I can't as it is a personal phone too but I also think that I am my own worst enemy for anwering the phone after 7pm I just don't wanna lose clients I don't know what to do really for the best what do you think?:lol: any suggestions you have would be appreciated

Kate :hug:

 

[worthit]

Don't pick up the phone after hours - simple! People will get the hint. I think most people expect an answerphone. If your waiting for your boys call then you know his number so just pick that up.

The hairdressers I work above dont have an answerphone and people call at ridiculous hours!!

Why not put your phone on silent when your sleeping??

Becki xxx

Thanks for your reply I must start doimng that and not answering my phone after hours it's agood idea what would you say is cut off point 6, 7 pm??

As for putting my phone on silent I can't coz my bloke works away and txt's me in the morning but I think I will have to start doing it it's just ridiculous I can't believe peoples mentalitity they wouldn't do it in a normal salon so why me coz I'm mobile it's really annoying

Anyway thanks for the help

Kate xx:hug:

 

[worthit]

Hi what I dont like is when a client trys to make a booking via text, as you need to speak to them, and there you are back and fourth, "can do this time/date, does that suit" "you need a patch test first" and so on.

I totally agree it's very annoying and then when they don't even end up booking atall now that is annoying when you've spent all eve txtin back and for grrrrrr I am too soft I know:irked:

Kate xxx:hug:

 

[hippy-chick]

if you don't want to get a 2nd phone just for your boyfriend's calls, why not programme his number so that it has a different ringtone then if it rings, you know its him.

I have Benny Hill for my son, stronger for my hub, then smiths for everyone else.
re: texts, open it, whizz through it and answer it the next day.

 

[talented talons]

I just don't answer my phone after 7pm. If it is that urgent they can leave a message, then i'll get back to them the following day.

I have had a couple of clients that seem to think they can book me at a few days notice and that i can do their nails at a drop of a hat, so when they call me, i make them wait at least five days to fit them in. A lot of the time now, i can't fit people in for at least a week, so they now book me in advance.

You must always make clients fit in with you and not the other way around.

 

[CurlyQs]

I have to admit, I've sometimes called businesses after hours because I know I will get voice mail and I can cross that task off my to-do list.

I don't think it's a big deal for a client to leave a message at odd hours on a 'business' voicemail. It's only wrong if they expect a response.

 

[hippy-chick]

yes I too have rang places expecting to get the voicemail or answerphone.

 

[nicky's nails]

if you don't want to get a 2nd phone just for your boyfriend's calls, why not programme his number so that it has a different ringtone then if it rings, you know its him.

I have Benny Hill for my son, stronger for my hub, then smiths for everyone else.
re: texts, open it, whizz through it and answer it the next day.

yep i also have diff ringtones for fam members, i have godfather for hubby, nirvava for eldest and zcars for middle lad, and i also dont answer unknown or client numbers after 8pm,(i just let it go to answerphone) they do get the hint believe me, one who used to ring me 9.30/10pm and later always rings during lunch or breaks now instead, cos i never used to answer her

as for txts, look if its not bf , just leave it and answer in the morning, when you reply, start with sorry i didnt reply last night, i was asleep when txt came through, see if they take the hint hun

good luck chick xxxx

 

[mum]

I don't understand why you are so angry with clients that call! If you're mobile and they know you use your personal phone for business and not making reasonable business rules, why shouldn't they?

It comes accross as unprofessional in my opinion!

If you can't afford a second phone, why not have a 'pay as you go' phone for incoming calls only. Put on that a professional voicemail message just like a salon would.

Would you give your home phone number out to people you don't know? It's not your clients fault that you need to keep your phone on because of your boyfriend. They are probably expecting a voicemail or if they text you and get an answer they'll carry on texting

 

[rouge]

I'm in the same position as you regarding my phone, BUT if someone calls or texts at a stupid hour, say after 9pm, it doesn't get answered, it goes to answerphone or the text gets read then I reply in the morning at a sensible time. As was previously said, if you reply at a silly hour then they think it's ok to do it. Just leave it till the morning, and I don't think you should apologise for leaving it either.

 

[Sarah_Selwood]

I am having to deal with the same problem and have equally struggled to know how best to deal with it. I have put a note on my Notice Board in my Salon asking people not to use my mobile phone out of hours. This seems to have worked. Good luck! Sarah

 

[EllaX]

i have two fones - one business and one monile. i have a voicemail on my work fone with a personal message. if i dont want clients to call (ie middle of night or im out for a meal or im busy etc) i divert calls to answerphone most people leave a message or they then send a text.

Although was so tired fri night i forgot to switch it off and i had a 2.05am call lol. People can ring me anytime 7 days a week 8am - 9pm i dont mind that at all but the 2.05am one was just taking the mick xx


ps my work phone cost me £29.99 and is a pay as you go if thats any good to you xx