Do you give your clients what they want?

[Chameleon]

.....i ask this,as to day i had a conversation with Rich and my landlady.....

She was saying that all the girls around my area,well the young girls all want the french enhanced look as opposed to the natural CBM enhanced look...

This made me cringe as i absolutely abhor the stark white look....especially when the white looks so unbalanced on some nails.....i am having second thoughts about offering enhancements,alongside skin care.....

It would not come naturally to me to just do the p and w look....i love colour so much....ican just hear Gigi quietly pointing out to offer enamel on top of the enhanced nail maybe??:lol:

I am about to start Biosculpture shortly,and this was one of the reasons why i wanted to offer colour so much....

But if a client just wants the permanent French,and i only think some hands can carry it off,well that is my opinion anyway....:green:....how can you diversify

So,do you just give the client what they want....and if i have talked a load of rubbish,just correct me if i am wrong!:!::hug:

 

[oey]

Gabi - Think of things in reverse.

Say you went to a salon to get your nails done and you wanted colour but the tech says to you that she prefers P&W and that is what she gave you (regardless of what you wanted) how would you feel?

We are all individuals, including our clients and if we all wanted and liked the same things then we would live in a very boring world.

As long as we do a thorough consultation, which includes giving the best advice for that client, then I give the client what she wants after the consultation. It is her hands and she is the one to be wearing them. A good tech can even make the most ugly hands look better with a good set of P&W enhancements done in a way that complements them.

 

[geeg]

.....i ask this,as to day i had a conversation with Rich and my landlady.....

She was saying that all the girls around my area,well the young girls all want the french enhanced look as opposed to the natural CBM enhanced look...

This made me cringe as i absolutely abhor the stark white look....especially when the white looks so unbalanced on some nails.....i am having second thoughts about offering enhancements,alongside skin care.....

It would not come naturally to me to just do the p and w look....i love colour so much....ican just hear Gigi quietly pointing out to offer enamel on top of the enhanced nail maybe??:lol:

I am about to start Biosculpture shortly,and this was one of the reasons why i wanted to offer colour so much....

But if a client just wants the permanent French,and i only think some hands can carry it off,well that is my opinion anyway....:green:....how can you diversify

So,do you just give the client what they want....and if i have talked a load of rubbish,just correct me if i am wrong!:!::hug:

I'm afraid so! Yes you do.

You can try gentle persuasion but at the end of the day they are buying something they want and you are selling it. Their want is paramount.

You can't force your opinion on someone else and there is no accounting for taste now is there?? Forcing your opinion is like saying their taste is crappola and customers don't lke that. :lol:

 

[angel fingers]

i think wearing the colour yourself will go a big way towards changing their minds. i get lots of people asking for whatever i have on or a version of it.

 

[clara doon]

yep I think you do have to give the clients what they want Gabi, how ever we might hate/not like doing a treatment or 'look' I feel I do have to do as the client wants ...BUT always with balance and beauty !!

I'm sure your 'eye' for what is beautiful will enable you to create some wonderful P&W 's they all don't have to be 'porn nails' and being able to offer every 'look' is the way to go imo xx I love colour and get a real buzz when client has a change from the pink and white

 

[blossom]

i think wearing the colour yourself will go a big way towards changing their minds. i get lots of people asking for whatever i have on or a version of it.

A good point, Angelfingers, clients definitely do tend to lean towards what you have on yourself. But ultimately, Gabi, your clients are the ones that pay you so should be able to dictate the type of nails they want.By offering only natural look or coloured gels, you are severely limiting your market, and why would you want to do that?? A bit like a clothes shop only stocking skirts and no trousers, because the owner doesn't like trousers herself. The customers would just go to the shops that offer both.

 

[Chameleon]

thanks for your replies...you all kind of reiterated what i was thinking....that is why i never added make up as a service,i only sold it....make up is a personal thing,as is nails i suppose...i just did not want to get dishearted....just wanted to be evn more detrmined i suppose:idea::hug:

 

[MINKUS]

Hi Gabi

Just a little observation, i am a bio user im sure you know this.

Buy this weeks ok mag (or any glossy/celeb mag you choose) watch the tv.....the brits for instance last week.

OBSERVE How many peeps have french ?

Come to think of it - how many have 'enhanced nails'?

Im thinking ( and i know this because my clients are SLOWLY switching over) the FRENCH is becoming old hat ...dont get me wrong it will always be a 'classic look' im sure but more and more peeps are going for short n dark gel overlays (or polish)

If they want french - give em french! if they are undecided.......tell them whats hot and whats not !

Just my two penneth ! spose it varies area to area:green:

 

[pazzy]

Yes - I give them what they want...


But I do give them options first.

Sometimes, they just havent had any other ideas put their way.

If you look at the CND leaflets - very few of the pics are actually french.

So, with the new ideas in hand - even painting 1 nail to demonstrate how chic and flattering the colour is - it has given them an idea for the next time.

Sometimes they need a little guidance...and we are right in the middle of whats hot in nail fashion - lets face it - they all want to be fashionable.

2 of my clients had french gel on continuously - till at Xmas they went for some of the rich dark shades.

They went back to french because its started to look like Spring was on its way.

They said they feel dull and boring now with french and want to go back to colour.

 

[Vetty]

If I asked my hairdresser for blonde highlights but he did red because 'he didn't like blonde' I'd never go there again.....He who pays the piper calls the tune, as they say...... You can offer advice, guidance, recommend a different look but at the end of the day it's the clients money so they get what they are paying for!

You can of course influence what the end result looks like even if it isn't to your taste.....

 

[wendyrose]

I disagree, I point blank refuse to do the 'stark' white 'porn star' looking nails where the white comes half way down the nail bed because the client wants to get as long as they can before a rebalance. Quite frankly they can go somewhere else, their enhancements/extensions are my advertising and I would be mortified to admit to have done them. Instead I will either persuede them to have a custom blend with a brighter, not stark white or I would tell them that the other style was not what i do. I have practised and tweeked and experimented so much to come up with the most natural enhancements I can, long or short, and I just couldnt bare to let someone walk away with obviously 'fake' looking nails. Most people think my enhancements are my own nails and I love that!

However, A BIG HOWEVER, nails are not my bread and butter at the moment, beauty and nails will be in the future, and I understand those who make a full living from them saying they give the client what they want, I just dont think i could bring myself to do it though.

We should gently sway people, show them the difference between cleverly enhanced natural looking extensions and blunt stark nails.

 

[geeg]

I disagree, I point blank refuse to do the 'stark' white 'porn star' looking nails where the white comes half way down the nail bed because the client wants to get as long as they can before a rebalance. Quite frankly they can go somewhere else, their enhancements/extensions are my advertising and I would be mortified to admit to have done them. Instead I will either persuede them to have a custom blend with a brighter, not stark white or I would tell them that the other style was not what i do. I have practised and tweeked and experimented so much to come up with the most natural enhancements I can, long or short, and I just couldnt bare to let someone walk away with obviously 'fake' looking nails. Most people think my enhancements are my own nails and I love that!

However, A BIG HOWEVER, nails are not my bread and butter at the moment, beauty and nails will be in the future, and I understand those who make a full living from them saying they give the client what they want, I just dont think i could bring myself to do it though.

We should gently sway people, show them the difference between cleverly enhanced natural looking extensions and blunt stark nails.

Was anyone suggesting that we apply white tips half way up the nail plate?? I have never been asked to do that! And like you I wouldn't.

I thought Gabbi was just talking about pink and whites generally.

 

[smiler13334]

I listen to my clients needs and wants, but in the end they always take my advise on what system or treatment is best suited to them that way they will not waste their time nor money x

 

[Susie H]

When I started all the girls wanted pink and white, and they wanted them fast, its all nss in the town center.
So thats what they got,
But they got White tip with clear over it and pink in zone 2 and 3, they got smile lines and they got thin slim nails, but they got them as long as they wanted and they got their play boy bunny art and pink and silver flicks and I got money in the bank and wondered what the heck I was doing, because it wasn't fun.
Then Kirsty the tattooist told me to go to Wilco, get a cheep photo frame and stick examples of my 'other' nails as well as art to the glass with blue tack and put it on the table where the client would have it in her face while I worked and suddenly I had interest and extra money
My point is if I hadn't given them what they asked for, in my style, they wouldn't have told their friends or come back and I never would have got to do the nails I wanted to do, but my bread and butter was and probably will be again, pink and white, square with a bit of pink and silver flicks.

 

[Sassy Hassy]

One of my very first clients when I went self employed wanted French. She had phoned another tech who said, oh no I don't do those horrible ugly fake looking nails! That tech did not get her business . I did! :green: She was a loyal client until I left England last year - 6 years in total. She came as regular as clockwork every 3 weeks and, calculated on a minimum spend of £25 a visit she, gave me a MINIMUM £2600 of her hard earned cash. I always thank that other tech who refused to do a certain style that she personally didn't favour. :green::green::green:

I think you also have to see that young girls want them to look fake, they just want all their friends to know that they "get their nails done". They talk to their friends and you get referral business.

Sorry but my bank balance lets the client choose at the end of the day :lol: And boy have i done some nails that I personally thought looked bloody awful ... but the client was happy, and a happy client is a good one!

 

['chelle]

I have a friend who is also a client. She is very much the barbie doll type and likes her nails to look false! She has p&w using intense pink, and she likes her whites to be ridiculously low.

I struggled with this concept for a while because I was torn between giving the client what she wants, and creating nails that are structurally sound and cosmetically pleasing. I tried to persuade her that nails look better with the white of zone 1 in the right place, but she wanted them her way.

As much as it pains me each time I do her nails, I do them her way because she's paying. I have however explained to her that this is not the way nails should be done, and that I only do them this way on the condition that if anyone asks where she got her nails done, she explains that I only do them that way at her requests because she prefers them that way.

Nails ARE my bread and butter, and so I cant afford to turn business away just because I dont like what I'm being asked to do. Provided the request is purely cosmetic, I will do whatever the client wants.