craig_studio17
Active Member
Hi guys,
I've recently had an experience which I'm looking for a bit of advice with. The story starts when I took on a level 2 beauty therapist from the local college to act as a bit of cover while my full time beautician was on holiday.
So she came in on the Friday afternoon for a chat with me and my business partner. We liked her and asked if she would like to come in on the Saturday for a trial to see how her customer service skills where and more importantly her abilities as a beautician.
She performed excellently and we offered her a position as cover for our full time beautician. We agreed which days she would come in but was made abundantly clear that our full timer was returning on 'X' date and we would reassess the situation afterwards.
It turned out that we really liked her and that we would try our best to give her some shifts here and there whenever possible with the view to bringing her in on a part time basis if the salon got busy enough. Again she was happy with this and seemed very keen to impress!
However last Saturday was payday and after working her week in lieu she would receive her first pay check. I was paying the girls cash up until this point as I was still sorting out the banking details (and being with RBS it made sense to pay them cash due to the recent mishaps they had been having)
After she received her envelope at 5pm my Wife and I were emptying bins and collecting the dirty towels etc before we locked up and she appeared back in the shop asking why her pay was so low???... I explained to her that I had to put her on a BR tax code (advice given from the employers helpline) and that it was out of my control, but reassured her that HMRC would sort this out and she would receive a tax rebate if of course she was due one.
So she seemed happy with the answer given and away she went. 5 minutes later her Father storms in the door like a bull in a china shop accusing me of trying to rip his daughter off. I was seriously getting ready to start fighting this guy! I done my best to calm him down and told him the same thing I told his daughter. To this he was quick to tell me that I had it wrong, that he had been self-employed for 7 years and knows exactly how a business works...? He went onto tell me that she was due 40 hours pay and that nobody gets taxed £200 from their weekly wage...???
Again I replied with the answer that she hadn't worked a 40 hour week and that she wasn't taxed £200, he appeared to ignore my answer while searching his pocket for his mobile phone. He held it up in front of him and started punching in some numbers, after a few seconds he said "you owe her £143" I told him that I think he's wrong, but I would go away and double check and give her a call later in the evening. Some more aggressive words were exchanged and he left....
When I got home I had a look at her pay slip. Sure enough I had under paid her, but only by 3 hours. I forgot the shop opened late on Thursdays so instead of paying her 1.30-8pm I paid her 1.30 to 5pm. I got straight on the phone and apologised to her and told her that I had infact underpaid her a little and with it being Saturday night there wasn't much I could do about it. I told her I'd give her a call on Monday/Tuesday and have the matter resolved, she said "don't worry about it, thanks for letting me know"....
The next day after sleeping on it I was absolutely furious that this man had came into my shop in the manner in which he did! What if I had customers in!!!!!!!
I had a discussion with my partner and we agreed that there was no call for this sort of behaviour and that we should in fact sack her. However treating the situation fairly with the fact that I had made an honest mistake myself we'd stick to the original deal that we had offered her.
We got her in and had a chat with her, we did not mention her Fathers actions whatsoever. We basically ran through the hours which she had done, and reiterated to her that she was acting as cover. After a rather friendly meeting she left and we told her that we'd give her a call after her holiday. (she leaves tomorrow!) I also told her that now I had the banking sorted out that she'd be receiving her pay today into her bank account. Being a fair guy I told her the reason for this was because if I put it in on Saturday then she wouldn't receive it until the Monday and I know its always nice being paid for the weekend.... Can't say fairer than that!
10-15 minutes after she left my partner and I also left, as we approached the car park, we could see her sitting in her Dads car with him in the drivers seat. We just walked by and got into my own car. I then received a text message from her stating AGAIN the hours she had worked and the money she was due, which did not add up to the hours we had just agreed with each other??
A few hours later I then received another text message which said she better get paid for her trial day!
She came into the shop yesterday as she had a form for me which I asked her to fill out. While she was there she told one of my stylists that she better get paid on Friday or her Dad is "coming to see me!"
I've also been given some other information from my best friend (his girlfriend is in the same college class as this girl) say that she had text her saying that if she doesn't get paid on Friday then her Dad is going to "Hammer me!"....
Its safe to say that this girl or any members of her family won't be welcome in my shop again, but I know that her Dad is going to kick up a fuss about her not being paid for her trial day. I am point blank not paying her for it! I'd rather reserve any profits for members of staff who deserve it and not a silly little girl who lost her job through her ignorant Father!
I'm obviously afraid that he comes into the shop while there are clients there and starts bad mouthing the place, I'm also very afraid that he harms members of my staff as after a little detective work I've found out that he is a very aggressive man and will lift his hand to anyone (including females) without even thinking about it!
Can anyone give me any advice on how to stop this happening and should I be warning the other Salon Owners in the area of this girl???
Thanks
Craig
I've recently had an experience which I'm looking for a bit of advice with. The story starts when I took on a level 2 beauty therapist from the local college to act as a bit of cover while my full time beautician was on holiday.
So she came in on the Friday afternoon for a chat with me and my business partner. We liked her and asked if she would like to come in on the Saturday for a trial to see how her customer service skills where and more importantly her abilities as a beautician.
She performed excellently and we offered her a position as cover for our full time beautician. We agreed which days she would come in but was made abundantly clear that our full timer was returning on 'X' date and we would reassess the situation afterwards.
It turned out that we really liked her and that we would try our best to give her some shifts here and there whenever possible with the view to bringing her in on a part time basis if the salon got busy enough. Again she was happy with this and seemed very keen to impress!
However last Saturday was payday and after working her week in lieu she would receive her first pay check. I was paying the girls cash up until this point as I was still sorting out the banking details (and being with RBS it made sense to pay them cash due to the recent mishaps they had been having)
After she received her envelope at 5pm my Wife and I were emptying bins and collecting the dirty towels etc before we locked up and she appeared back in the shop asking why her pay was so low???... I explained to her that I had to put her on a BR tax code (advice given from the employers helpline) and that it was out of my control, but reassured her that HMRC would sort this out and she would receive a tax rebate if of course she was due one.
So she seemed happy with the answer given and away she went. 5 minutes later her Father storms in the door like a bull in a china shop accusing me of trying to rip his daughter off. I was seriously getting ready to start fighting this guy! I done my best to calm him down and told him the same thing I told his daughter. To this he was quick to tell me that I had it wrong, that he had been self-employed for 7 years and knows exactly how a business works...? He went onto tell me that she was due 40 hours pay and that nobody gets taxed £200 from their weekly wage...???
Again I replied with the answer that she hadn't worked a 40 hour week and that she wasn't taxed £200, he appeared to ignore my answer while searching his pocket for his mobile phone. He held it up in front of him and started punching in some numbers, after a few seconds he said "you owe her £143" I told him that I think he's wrong, but I would go away and double check and give her a call later in the evening. Some more aggressive words were exchanged and he left....
When I got home I had a look at her pay slip. Sure enough I had under paid her, but only by 3 hours. I forgot the shop opened late on Thursdays so instead of paying her 1.30-8pm I paid her 1.30 to 5pm. I got straight on the phone and apologised to her and told her that I had infact underpaid her a little and with it being Saturday night there wasn't much I could do about it. I told her I'd give her a call on Monday/Tuesday and have the matter resolved, she said "don't worry about it, thanks for letting me know"....
The next day after sleeping on it I was absolutely furious that this man had came into my shop in the manner in which he did! What if I had customers in!!!!!!!
I had a discussion with my partner and we agreed that there was no call for this sort of behaviour and that we should in fact sack her. However treating the situation fairly with the fact that I had made an honest mistake myself we'd stick to the original deal that we had offered her.
We got her in and had a chat with her, we did not mention her Fathers actions whatsoever. We basically ran through the hours which she had done, and reiterated to her that she was acting as cover. After a rather friendly meeting she left and we told her that we'd give her a call after her holiday. (she leaves tomorrow!) I also told her that now I had the banking sorted out that she'd be receiving her pay today into her bank account. Being a fair guy I told her the reason for this was because if I put it in on Saturday then she wouldn't receive it until the Monday and I know its always nice being paid for the weekend.... Can't say fairer than that!
10-15 minutes after she left my partner and I also left, as we approached the car park, we could see her sitting in her Dads car with him in the drivers seat. We just walked by and got into my own car. I then received a text message from her stating AGAIN the hours she had worked and the money she was due, which did not add up to the hours we had just agreed with each other??
A few hours later I then received another text message which said she better get paid for her trial day!
She came into the shop yesterday as she had a form for me which I asked her to fill out. While she was there she told one of my stylists that she better get paid on Friday or her Dad is "coming to see me!"
I've also been given some other information from my best friend (his girlfriend is in the same college class as this girl) say that she had text her saying that if she doesn't get paid on Friday then her Dad is going to "Hammer me!"....
Its safe to say that this girl or any members of her family won't be welcome in my shop again, but I know that her Dad is going to kick up a fuss about her not being paid for her trial day. I am point blank not paying her for it! I'd rather reserve any profits for members of staff who deserve it and not a silly little girl who lost her job through her ignorant Father!
I'm obviously afraid that he comes into the shop while there are clients there and starts bad mouthing the place, I'm also very afraid that he harms members of my staff as after a little detective work I've found out that he is a very aggressive man and will lift his hand to anyone (including females) without even thinking about it!
Can anyone give me any advice on how to stop this happening and should I be warning the other Salon Owners in the area of this girl???
Thanks
Craig