BeautifyMee
Member
Hi people, I am new to this and really disappointed that my first post is going to be such a depressing one, but hopefully with a bit of help from fellow geeks I might have a 2nd more cheerful topic to discuss!!
So basically I have been working really hard to build up a tanning client base; and the majority of my clients have been dance competitiors from the dance school I attend. Everything was going well all the clients kept coming back and saying they were happy, then my dance teacher decided to get someone else in to tan the dancers. They went to the clients house I used previously and used my whole business model but with a different therapist; i.e. same time, same day, same place, same dancers as I would usually do.
I had some of them already booked in with me and they cancelled. I texted the dance teacher who arranged it all and asked if I had done something wrong, were my tans not good enough and she said I had done nothing wrong but this lady was a friend of hers and was charging £10, whereas I charged £10 for under 12s and £15 for the 5/6 over 12s.
I let it go; but then she was at it again the next week so I rang the other therapist. I explained I already tanned the girls regularly and I didnt want her finding out later on that some of her new 'clients' had booked in with me! (Which some were doing).
Anyway she was very nice, and apparently horrified to know she had stepped on my ties and said she had no friendship with the teacher who had booked her and had not been told I had been doing it previously and said she wouldn't poach any more clients. (Also we went on to have a nice conversation about training she wanted to do and I later text her details about the course she wanted to do that I had done, she seemed happy enough with me).
THEN... she rang the teacher, moaned that I had been rude to her and that I had rudely told her off for undercutting me etcetc - I 100% know I wasn't rude; and I think that as part of the code of conduct teaches us not to poach clients, I was right in contacting her.
Do you think I was right? How else could I or should I have approached the situation?
It has caused so much grief now as since talking to the dance teacher she has decided to continue to try and poach my clients and undercut my services; and now I am being asked by the dance teacher not to contact these clients (who were originally my clients), and not to advertise to them. She is putting pressure on the girls to go to this other lady; although some want to go to me. I just don't know what to do; my whole business is being ruined and I'm worried about them both slating my reputation. I am just totally exhausted with the whole thing and need some advice on how to move forward?
Please someone help me sorry for the long rant just needed to get it out my system and anyone who has an opinion on the way I handled it please reply!!!!
Thankys guys xxxx
So basically I have been working really hard to build up a tanning client base; and the majority of my clients have been dance competitiors from the dance school I attend. Everything was going well all the clients kept coming back and saying they were happy, then my dance teacher decided to get someone else in to tan the dancers. They went to the clients house I used previously and used my whole business model but with a different therapist; i.e. same time, same day, same place, same dancers as I would usually do.
I had some of them already booked in with me and they cancelled. I texted the dance teacher who arranged it all and asked if I had done something wrong, were my tans not good enough and she said I had done nothing wrong but this lady was a friend of hers and was charging £10, whereas I charged £10 for under 12s and £15 for the 5/6 over 12s.
I let it go; but then she was at it again the next week so I rang the other therapist. I explained I already tanned the girls regularly and I didnt want her finding out later on that some of her new 'clients' had booked in with me! (Which some were doing).
Anyway she was very nice, and apparently horrified to know she had stepped on my ties and said she had no friendship with the teacher who had booked her and had not been told I had been doing it previously and said she wouldn't poach any more clients. (Also we went on to have a nice conversation about training she wanted to do and I later text her details about the course she wanted to do that I had done, she seemed happy enough with me).
THEN... she rang the teacher, moaned that I had been rude to her and that I had rudely told her off for undercutting me etcetc - I 100% know I wasn't rude; and I think that as part of the code of conduct teaches us not to poach clients, I was right in contacting her.
Do you think I was right? How else could I or should I have approached the situation?
It has caused so much grief now as since talking to the dance teacher she has decided to continue to try and poach my clients and undercut my services; and now I am being asked by the dance teacher not to contact these clients (who were originally my clients), and not to advertise to them. She is putting pressure on the girls to go to this other lady; although some want to go to me. I just don't know what to do; my whole business is being ruined and I'm worried about them both slating my reputation. I am just totally exhausted with the whole thing and need some advice on how to move forward?
Please someone help me sorry for the long rant just needed to get it out my system and anyone who has an opinion on the way I handled it please reply!!!!
Thankys guys xxxx
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