ladybgemini
Well-Known Member
Good morning all, I hope you can all help me out here.
I started working, mobile, home and salon based 2 weeks ago and have completed a few sets of nails.
I have one particularly awkward customer - she is a hairdresser in the salon that I work in and has always had a reaction to nail enhancements of any sort. The only ones she has managed to wear sucessfully are acrylics but they wreck her nails. She had to sign disclaimers at her last salon before they would apply them.
I did her a set of silk nails just over a week ago and used pre-designed tips, she wanted them left really long even though I tried to persuade her to have them shorter, she was almost in tears at the thought of having them shorter. I finished the set without problem, they looked brill although a little long.
Two days later she broke one on her car door and relented into having them shorter. I started to file them shorter but was stopped as she was in a rush and asked me to cut them with tip cutters. I pointed out that this could ruin them as the shock of cutting them would shatter the silk/resin overlay. She was prepared for the worst and still wanted them cut.
I cut them and was closing my eyes every time. Two days later I had a call to say all the resin was cracking and chipping off. I explained that this is what I had warned her off. She booked in for another appointment to have them remoevd and white tips put on and requested that I applied more resin to make them stronger - it's great isn't it.
These she had shorter and they looked brill. But low and behold, two days later she calls to say that the resin is cracking but not chipping off. She kept saying that she wanted more and more resin on while I was doing her nails to make them stronger. I pointed out that this would actually make them more prone to breaking and didn't apply any more resin than normal.
I saw them yesterday and she is right,they are almost like crazy paving on a few of her nails. I suggested that it might be the chemicals she uses as a hairdresser but she countered that with "they started doing it within a few hours of applying on my day off". I had applied top coat to finish the nails and she then told me (3 days later) that she has had a reaction to top coat in the past on her acrylic nails.
Now I get the feeling that she is after a free set and I can;t see what I did wrong to make them go like that. She was booked in on tuesday for a new set for her holidays but has now decided to go back to acrylics
So.......... I called one of my other clients who has had a set on for nearly 2 weeks and hers are fine, she still loves them and is booked in next week for a rebalance. I also repaired a nail on another client who broke it moving furniture, she is still happy with hers and they look fab a week later.
I then called another client who has had them on for a week, she told me she broke 3 and instead of getting them replaced she tried to remove the rest herself before a night in the pub last night and now they look a real mess. She is in her 50's and not a biter. I did her daughters nails 2 weeks ago and she is a real biter, and apparently she has lost all her nails, yet no phone call to tell me that she had broken them and no call to cancel her infill appointment on Wednesday either.
I'm left feeling that all my nails are crap and I've now lost 4 customers in one day (not confirmed as the mother and daughter may have another set this week) I'm worried that they will be telling people that I'm no good an not to come to me. I have offered them new sets at a reduced price to try and make up for it.
How unlucky do you have to be to have this happen all in the first 2 weeks of business.
To top it all off, I feel that as the hairdresser works in the salon that I am meant to be working in, she is not promoting me and booking appointments as she is un-happy with her nails, I had no appointments there this week at all. I work there on a Friday and a Saturday. I did nails on the girls there free of charge as a bit of advertising and found out yesterday that the other girl there had hers took off on Thursday night as she had broken 3, she had booked another appointments for before she goes on holiday, But I now have one girl there not happy with her nails and another without any so not brill advertisments for me.
Is it me, or is it the customers? I use creative products for prep, citrusoak, cool blue and scrubfresh and NSI products for the overlays. I use Millenium Nails French White tips and Silk.
I started working, mobile, home and salon based 2 weeks ago and have completed a few sets of nails.
I have one particularly awkward customer - she is a hairdresser in the salon that I work in and has always had a reaction to nail enhancements of any sort. The only ones she has managed to wear sucessfully are acrylics but they wreck her nails. She had to sign disclaimers at her last salon before they would apply them.
I did her a set of silk nails just over a week ago and used pre-designed tips, she wanted them left really long even though I tried to persuade her to have them shorter, she was almost in tears at the thought of having them shorter. I finished the set without problem, they looked brill although a little long.
Two days later she broke one on her car door and relented into having them shorter. I started to file them shorter but was stopped as she was in a rush and asked me to cut them with tip cutters. I pointed out that this could ruin them as the shock of cutting them would shatter the silk/resin overlay. She was prepared for the worst and still wanted them cut.
I cut them and was closing my eyes every time. Two days later I had a call to say all the resin was cracking and chipping off. I explained that this is what I had warned her off. She booked in for another appointment to have them remoevd and white tips put on and requested that I applied more resin to make them stronger - it's great isn't it.
These she had shorter and they looked brill. But low and behold, two days later she calls to say that the resin is cracking but not chipping off. She kept saying that she wanted more and more resin on while I was doing her nails to make them stronger. I pointed out that this would actually make them more prone to breaking and didn't apply any more resin than normal.
I saw them yesterday and she is right,they are almost like crazy paving on a few of her nails. I suggested that it might be the chemicals she uses as a hairdresser but she countered that with "they started doing it within a few hours of applying on my day off". I had applied top coat to finish the nails and she then told me (3 days later) that she has had a reaction to top coat in the past on her acrylic nails.
Now I get the feeling that she is after a free set and I can;t see what I did wrong to make them go like that. She was booked in on tuesday for a new set for her holidays but has now decided to go back to acrylics
So.......... I called one of my other clients who has had a set on for nearly 2 weeks and hers are fine, she still loves them and is booked in next week for a rebalance. I also repaired a nail on another client who broke it moving furniture, she is still happy with hers and they look fab a week later.
I then called another client who has had them on for a week, she told me she broke 3 and instead of getting them replaced she tried to remove the rest herself before a night in the pub last night and now they look a real mess. She is in her 50's and not a biter. I did her daughters nails 2 weeks ago and she is a real biter, and apparently she has lost all her nails, yet no phone call to tell me that she had broken them and no call to cancel her infill appointment on Wednesday either.
I'm left feeling that all my nails are crap and I've now lost 4 customers in one day (not confirmed as the mother and daughter may have another set this week) I'm worried that they will be telling people that I'm no good an not to come to me. I have offered them new sets at a reduced price to try and make up for it.
How unlucky do you have to be to have this happen all in the first 2 weeks of business.
To top it all off, I feel that as the hairdresser works in the salon that I am meant to be working in, she is not promoting me and booking appointments as she is un-happy with her nails, I had no appointments there this week at all. I work there on a Friday and a Saturday. I did nails on the girls there free of charge as a bit of advertising and found out yesterday that the other girl there had hers took off on Thursday night as she had broken 3, she had booked another appointments for before she goes on holiday, But I now have one girl there not happy with her nails and another without any so not brill advertisments for me.
Is it me, or is it the customers? I use creative products for prep, citrusoak, cool blue and scrubfresh and NSI products for the overlays. I use Millenium Nails French White tips and Silk.
